Hi, I have a problem with a seller that sold me a barrel for $400.00 shipped. It appears to be lost with FedEx. The ad doesn't say if you want insurance it's extra. He is not responding to my private messages. The way I look at it is shipped means shipped and received. He is not offering me anything not even the $100.00 minimum insurance that you get with all packages.
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does shipped mean you get the item?
- Thread starter X50PLT
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Damn it. I don't want any part of a deal that isn't insured. Maybe for an item $100 or less.
Did he provide you with a tracking number? A tracking number is verifiable proof of actual shipment of an item and sending an email/text with the TN is what I do first thing as soon as the receipt from the carrier reaches my hands. And once I see that the item has been delivered from my end, I ALWAYS follow up with an email/text asking the consignee if they received their shipment all right. It is honest and trustworthy etiquette and decency.
- Nov 3, 2010
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Seller hasn’t been active here for almost two weeks.
I have that happen to us all the time in my industry.
Most times they create a label - then the item gets shipped within the next week.
Then UPS or FedEx or USPS loses the item for a week.
Then it shows up like 3 weeks after you got the notice that it was shipped.
Sellers part is not done until you recive the item. If fedex looses his package he paid them to deliver to you for him. He should issue a full a refund.
Remember fedex looses stuff and pops up.and gets delivered. But it's his package he needs to be the one making co tacts and claims.
Remember fedex looses stuff and pops up.and gets delivered. But it's his package he needs to be the one making co tacts and claims.
- Nov 3, 2010
- 9,730
- 20,533
Better question is this transaction went down in April. Now it gets brought up.
OP, have you reached out to any mods for help prior to this?
Shipped means shipped (en-route) Received/delivered means exactly that.
Seller being inactive is a bit of a red flag.
Seller being inactive is a bit of a red flag.
If I can’t use a CC, I don’t need it. No money orders, gaypal or whatever.
Yet to find anything I cannot source using a CC I want that badly. If I were restoring a 1903 Pierce Arrow, I might have to take a chance.
Have you filed a trace / lost package request / claim with FedEx yet?
That's going to be a bit more productive than bitching online about it on a forum and getting the standard set of blow hard answers about how others will only buy things if they can screw over the seller at the drop of a hat etc and have no patience to do any work themselves and are entitled to everything etc.
You as the recipient can file a claim and FedEx will start working on tracking it down and determining what happened and then after a couple weeks will decide if the package is actually lost for good and needs to be paid out or if they think they will still deliver it.
When you first put in the trace request / lost package request, you don't need much information except the shipper, receiver, tracking number, weight, contents and size of package any details on the package and the estimated value.
If they determine it's lost and you go to put in the claim, FedEx will usually want some kind of invoice sent to them.
Here is the important bit.
The invoice HAS to be showing the shipper as the seller and you as the receiver and have the tracking number for the shipment along with description and costs.
It will NOT work (without huge headaches) to have a copy of the sellers original invoice from when they bought it from the store, it will just confuse the Indians working at FedEx and pretty much get you an immediate rejection.
If the seller can't get this for you, just make one up yourself, it's quick and simple to do.
Now here becomes the part that's a bit complex.
FedEx will usually by default pay the shipper of the package for the claim as they are the ones who FedEx has the contract with.
The claim if paid out would be the original shipping cost + the lower of either the value shown on the invoice or the amount of insurance purchased.
So you'll want to give the seller a call
(hopefully you actually called and video chatted before sending the money) and make sure they understand it & are going to agree to send you the funds.
My suggestion is you get started on that with FedEx right away.
Sometimes the prospect of having to pay out a claim makes them search just that extra bit harder to find something.
Then you'll need to get a hold of the seller and in a calm, polite manner, explain the situation, see how much they insured it for, and how they packed it and then come to an agreement on refunds once the claim is approved and paid.
I understand some folks are of the entitled persuasion that they deserve their refund the moment they don't get the item on the day they thought, however it is also perfectly reasonable for the seller to state they will wait for FedEx to determine it is lost and not being delivered before they make any refunds and they may also need to wait for the claim to be paid (usually takes 1 to 2 weeks after approval to get the check) to send your money back.
You may or may not agree, but being a decent person and reasonable and patient may get you a much better result than being a demanding ass about things.
That's going to be a bit more productive than bitching online about it on a forum and getting the standard set of blow hard answers about how others will only buy things if they can screw over the seller at the drop of a hat etc and have no patience to do any work themselves and are entitled to everything etc.
You as the recipient can file a claim and FedEx will start working on tracking it down and determining what happened and then after a couple weeks will decide if the package is actually lost for good and needs to be paid out or if they think they will still deliver it.
When you first put in the trace request / lost package request, you don't need much information except the shipper, receiver, tracking number, weight, contents and size of package any details on the package and the estimated value.
If they determine it's lost and you go to put in the claim, FedEx will usually want some kind of invoice sent to them.
Here is the important bit.
The invoice HAS to be showing the shipper as the seller and you as the receiver and have the tracking number for the shipment along with description and costs.
It will NOT work (without huge headaches) to have a copy of the sellers original invoice from when they bought it from the store, it will just confuse the Indians working at FedEx and pretty much get you an immediate rejection.
If the seller can't get this for you, just make one up yourself, it's quick and simple to do.
Now here becomes the part that's a bit complex.
FedEx will usually by default pay the shipper of the package for the claim as they are the ones who FedEx has the contract with.
The claim if paid out would be the original shipping cost + the lower of either the value shown on the invoice or the amount of insurance purchased.
So you'll want to give the seller a call
(hopefully you actually called and video chatted before sending the money) and make sure they understand it & are going to agree to send you the funds.
My suggestion is you get started on that with FedEx right away.
Sometimes the prospect of having to pay out a claim makes them search just that extra bit harder to find something.
Then you'll need to get a hold of the seller and in a calm, polite manner, explain the situation, see how much they insured it for, and how they packed it and then come to an agreement on refunds once the claim is approved and paid.
I understand some folks are of the entitled persuasion that they deserve their refund the moment they don't get the item on the day they thought, however it is also perfectly reasonable for the seller to state they will wait for FedEx to determine it is lost and not being delivered before they make any refunds and they may also need to wait for the claim to be paid (usually takes 1 to 2 weeks after approval to get the check) to send your money back.
You may or may not agree, but being a decent person and reasonable and patient may get you a much better result than being a demanding ass about things.
I don’t know, if a seller offers insurance and you decline, that’s a different scenario to me. Tough situation assuming the seller was legit.
Sounds good, but that's not how it works in reality. I just ordered a scope from Eurooptic. If I wanted it insured I had to pay an extra fee, which I did.
You overpaid then. It’s on them. Not you. You should have declined and saved the coin. They should just roll it in the price like the rest. Listing it as an option is foolish.
He may be in el sugundo sipping on martinis!
On a different (also gun related) forum I moderate, the rule is the deal is 'done' when a delivery confirmation is posted by the carrier. Tracking Number without a delivery confirmation, it's on the seller. Delivery confirmation, but there was a porch pirate or other issue, it's on the buyer.
Ok, how about delivery confirmation, but the Jack wagon driving the truck didn’t actually deliver it, because it was close to the end of the day and he went back to the hub instead of doing his job? Happened to me…
No. If a seller wants to insure their package that's on them. If the buyer doesn't get it they get a refund. That is is how it has always been here. That's how it is everywhere if your package doesn't show up. You get a refund. People trying to push the responsibility for their package to the buyer are the same as trucks with watch out for flying rocks stickers on them. Ya they warned you. Ya, they're still liable for damage from rocks falling off their truck. The person receiving a package cant initiate an insurance claim on the package. Only the sender can.
Listing it as an option is foolish for them.
They should just be up front and say you are going to be paying for insured shipping or take your business elsewhere.
(Because pretty much almost every "buyer" down to the last one who says they don't want insurance and are fine with the risk to save money will change their tune 180 degrees in a hurry when things go south).
"Bundle it in" is pretty much the same as "free shipping" people are too stupid these days to realize that NOTHING in life is free and EVERY cost that you make a business pay has to be passed on to the customers, but people like to feel things are "free" rather than seeing the real price and the real price of shipping.
Because then the argument starts with the bastard cheapskates about why can't you throw my $3000 order in a flat rate small box for $9 and only charge that?
Actually you are completely wrong on that as far at least as FedEx goes.
I've been the receiver of packages that were not actually received and took care of filling out all the paperwork and filing all the claims so the shipper didn't have to deal with figuring it out.
So in your world, when is a package actually delivered?
When are you actually willing to admit the seller did their job and anything else is 100% on the buyer and done and dusted and the buyer is not able to make any claims of not getting it or demanding a refund?
Try answering that straightforwardly.
If the package carrier shows delivery to the address is that good enough for you?
If the package carrier has the initials and a scrawled signature is that good enough for you?
If there is a picture of the package at the door is that good enough for you?
Do they have to have a picture of the exact person with the exact name holding the package and holding their government issued ID?
Remember each one of those options has an increasing cost and buyers tend to be reprobate cheapskates when it comes to shipping and insurance costs, being mostly totally spoiled rotten and thinking that "everything should be free" and packages magically show up for free and nobody gets paid for anything in delivering it. Each option has an increasing cost as well as now the customer has to actually be around or more or sit and wait etc.
That's the problem these days.
There is no such thing as a free lunch, despite how much "buyers" want to claim there should be.
I'll bet you a lot of "buyers" on here would bitch and whine about having to stick to those rules.
If I am selling I owe the product or a refund. Insurance is to protect me not the buyer. It's up to me to follow up on tracking if there is a problem and if it shows delivered I am done. If I am buying I expect my item or a full refund of money sent. That is how I do it and my experience on here for many years.
I did reach out to the mods. No response yet. I appreciate all of the reply's.
The Fedex tracking number is 776159964151
[IMG alt="dcirefugee"]https://www.snipershide.com/shooting/data/avatars/s/119/119900.jpg?1610500674[/IMG]
The Fedex tracking number is 776159964151
[IMG alt="dcirefugee"]https://www.snipershide.com/shooting/data/avatars/s/119/119900.jpg?1610500674[/IMG]
dcirefugee
I used to think that it was the sellers responsibility to make sure the buyer received the item being bought.
I was corrected on that when a trigger I ordered from Timney was delivered unknowing to the wrong address and they told me they were not responsible, but they would sell me another one at a discount. They told me I should have requested the insurance.
Ever since then anything over $100 I request shipping insurance.
I was corrected on that when a trigger I ordered from Timney was delivered unknowing to the wrong address and they told me they were not responsible, but they would sell me another one at a discount. They told me I should have requested the insurance.
Ever since then anything over $100 I request shipping insurance.
I will say one thing if it's a barrel and it got lost in transit.
Find out if the seller "packed it in the original carboard tube they got it in"...
If they did, then what happened is pretty much totally expected the big heavy metal jackhammered its way out of the tube and got lost in space and somewhere in a FedEx hub there is an empty crushed carboard tube.
The other important side of the equation is that not many hobbyist sellers understand how to actually package things and why professional packagers do things very differently when they want things to arrive safely.
Find out if the seller "packed it in the original carboard tube they got it in"...
If they did, then what happened is pretty much totally expected the big heavy metal jackhammered its way out of the tube and got lost in space and somewhere in a FedEx hub there is an empty crushed carboard tube.
The other important side of the equation is that not many hobbyist sellers understand how to actually package things and why professional packagers do things very differently when they want things to arrive safely.
I did that for the last barrel I ordered of SH
The seller packed it exactly as described above and exactly as described above happened.
After running down a trace with FedEx and getting their claims department involved, an empty crushed tube finally showed up.
I took care of all the paperwork and filing all the claims.
But FedEx mailed the seller the check and then he sent me a refund after they got the check and deposited it.
It was a pain in the ass to have lost the deal as it was a nice barrel at a great price.
Had the seller packed it correctly it wouldn't have happened...
When I list something and say $xxx.xx shipped that means you will get it or I will refund your money.
Then it seems the shipper is on the hook to get you some money heading your way promptly
If they paid the claim on 6/1 then the seller should already have the check and been able to deposit it.
At this point it seems it's now going to be about getting some money back from the seller.
The seller at this point pretty much has no excuse morally or legally for not giving you back some money, nor any excuse to delay at least some money coming back to you promptly.
(The exact amount may be up for debate and discussion between you and them depending on their exact ethics / morals and feelings), but at the very least they would have gotten paid $100 + probably $20 or so in shipping (This assumes at a worst case they were being a cheapskate and didn't insure it for any extra).
Do you have their phone number / address / e-mail etc?
Hopefully you have his full name and such, not just his handle on here.
It's also a bit of a bad look that they haven't responded as they obviously filed the claim for payment themselves (since you hadn't done it prior)
At this point it would probably be considered proper to send them a polite, respectful but firmly worded, non-ambiguous message to all the contact methods you have for them & state that you know they filed a claim on it, you know they got paid by FedEx for it. You understand things come up in life, but they should make it a priority to get back to you and discuss the details and amounts of a prompt refund. Preferably via the same method payment was sent.
If they don't respond to that after a couple days or a week at most, then it might be time to proceed more stridently and less polite with working to get your funds back.
At this point it would probably be considered proper to send them a polite, respectful but firmly worded, non-ambiguous message to all the contact methods you have for them & state that you know they filed a claim on it, you know they got paid by FedEx for it. You understand things come up in life, but they should make it a priority to get back to you and discuss the details and amounts of a prompt refund. Preferably via the same method payment was sent.
If they don't respond to that after a couple days or a week at most, then it might be time to proceed more stridently and less polite with working to get your funds back.
If he doesn't respond after a week or so, perhaps post his name here and some folks might be able to track down a business or personal phone number for him that you could call.
Maybe you should be a bit more patient and not start demanding things right away....
This is a lie.... You told me the shipment was missing on May 7th and I responded back to you on May 8th telling you that I would check into it. On May 9th, I told you that I had contacted FedEx and that they were trying to find the package.
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You are trying to smear my name because you didn't get your refund fast enough for your liking... I'm not Amazon buddy, I had to wait for FedEx to finish their investigation and issue a claim.
This information is incorrect. FedEx didn't finish their investigation until June 5th and they did not issue me a refund until June 7th, and the funds did not hit my account until today. Did you receive you within 24 hours of the funds hitting my account??? I bet you are going to lie about that also.
This whole thread was started as smear campaign against me by a petty impatient person, who clearly has no problem lying to this community to try to get his way. He has been impatient from day one and is pissed that I don't operate more like Amazon or something. I can't help that it took FedEx a month to complete their investigation.
I didn't offer you anything because the investigation had not been completed. For all I know, it could have actually been delivered to your house and you were lying to me about not getting it.
This exact scenario recently happened to me with an Ebay item that I sold. Luckily in that situation I was able to prove to Ebay that the item had been delivered and that the guy was lying to try and scam me. Ebay reversed the refund they had issued to him and I was able to get my money back.
In this situation, I do not have Ebay to help protect me. I was not willing to issue a refund until FedEx completed their investigation.
As for the title of the thread, the answer is no. Just because an item is shipped, does not mean you get the item, as you found out in this case. The sender has no reasonable way to guarantee the item actually gets delivered. Is this your first time dealing with a shipping company?
How is this making me look now, buddy?
That is the problem with this guy. He was not polite and started demanding I issue a refund right away, before FedEx had even completed their investigation. Now he is lying on here and trying to smear my name because he felt slighted that his refund didn't come fast enough. I issued him a refund within 24 hours of me receiving the fund from FedEx.
That is the problem with this guy. He was not polite and started demanding I issue a refund right away, before FedEx had even completed their investigation. Now he is lying on here and trying to smear my name because he felt slighted that his refund didn't come fast enough. I issued him a refund within 24 hours of me receiving the fund from FedEx.
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