Ok so months ago i was shooting and went to take my can off and noticed my barrel was lose on my savage 110 300wm. Not wanting to purchase the 60$ smooth barrel wrench I decided to have it done right and send it to the factory for tightening and re-head spacing. Rifle was mailed to savage arms around the first of the year. Received a call on or about march 13th from employee in the tech dept named "Andrew".
Andrew informed me that the rifle in question was test fired and proved to be incapable of any type of accuracy. Andrew informed me that it would not "hold a group at all" at 100 yard test fire. Said the rifle in fact was "key holing". When I questioned this and why it would be doing that, I was informed that the barrel was "no good" and that the "crown had been ruined" by whoever threaded the barrel. He said it "was not threaded concentric and the crown job was bad"! I informed Andrew that the rifle was not sent in for repair due to an accuracy problem, but mearly because the barrel had become loose in the receiver. I was again informed that the barrel was "No good, and needed to be replaced"!
At this time I was quoted a cost of $396 for a new barrel and labor, and an additional 75$ to have it threaded.
I told him I would speak with the smith that threaded it and give him an answer on what to do.
After consulting with the smith who threaded it I decided to have it sent back as is, and I was not going to replace the barrel. I returned the call to Andrew a few days later, approximately March 17 and asked to have it shipped back to me as is. He insisted again that the barrel Was bad and should be replaced as it would not shoot at all with the barrel that was on it. I had it returned as is!
March 28th I Got the rifle back with my duracoated barrel and the head space set properly from savages previous test fire. I inspected the crown and as before, was still the factory crown job as it came from the savage customs shop years ago. I preceded to test fire the barrel myself and the first 3 shot group was under .75 inches at 100 yards.
That Monday (March 31) I contacted savage arms customer service and asked to speak with the head man in charge of the gun smithing dept. They connected me to Paul Smarrelli, director of technical services about my concerns! He searched up my order number and explained to me that on his end they had an invoice showing that they had completed new barrel install, cut to length and threaded! I said no sir I received back my original rifle and barrel( still painted) with an invoice sheet on my
end stating "Return No Repair". His response was "oh man". He said we have a problem here that I will get to the bottom of immediately and that I was not to worry, I would be taken care of for bringing this to his attention. I was advised to send him a copy's of the work order invoice I had received with my rifle "mainly the line showing where it stated "return no repair" ASAP along with a picture of the painted barrel. I also sent a picture of the 3 shot group I took with the rifle out of the box as it was returned to me with the "bad barrel"!
All these pictures were sent to Paul's direct cell phone as was provided to me at his request(413) 437-45xx
His direct desk line was also given to me as a point of contact in a text message he sent me thanking me for the pictures.
His contact info as was provided to me:
Thank you
Paul Smarrelli ,
Director of Technical Services.
413 642 4249 my direct desk line
A follow up call on my end was made 9 days later (april 9 at 12:56pm)to Paul's direct desk line(413-642-4249) as to inquire about any updates on the situation or any actions that had been taken to sort this out. A message was left and my call was never returned.
Few weeks later I consulted with a good friend that informed me what to do. We typed up this letter and mailed it certified mail to Paul Smarrelli at savage. Here is a copy of the letter and what was said.
Now it's been a few weeks and still no response! I'm really getting pissed that I've been blown off and fucked around! So anyone that has an idea please email me what my next steps should be? I've been completely professional to this point and I've had enough. This is such bullshit and I want to make sure everyone out there knows about it and doesn't get screwed over like they tried to do to me! I will never spend a penny more with that company and I hope for that matter no one does! This is a huge deal here and I'm sure it's happened to others who didn't know any better! I just happened to call their bluff! Again any advice is needed! Thanks
Clay
USMC/0321
Andrew informed me that the rifle in question was test fired and proved to be incapable of any type of accuracy. Andrew informed me that it would not "hold a group at all" at 100 yard test fire. Said the rifle in fact was "key holing". When I questioned this and why it would be doing that, I was informed that the barrel was "no good" and that the "crown had been ruined" by whoever threaded the barrel. He said it "was not threaded concentric and the crown job was bad"! I informed Andrew that the rifle was not sent in for repair due to an accuracy problem, but mearly because the barrel had become loose in the receiver. I was again informed that the barrel was "No good, and needed to be replaced"!
At this time I was quoted a cost of $396 for a new barrel and labor, and an additional 75$ to have it threaded.
I told him I would speak with the smith that threaded it and give him an answer on what to do.
After consulting with the smith who threaded it I decided to have it sent back as is, and I was not going to replace the barrel. I returned the call to Andrew a few days later, approximately March 17 and asked to have it shipped back to me as is. He insisted again that the barrel Was bad and should be replaced as it would not shoot at all with the barrel that was on it. I had it returned as is!
March 28th I Got the rifle back with my duracoated barrel and the head space set properly from savages previous test fire. I inspected the crown and as before, was still the factory crown job as it came from the savage customs shop years ago. I preceded to test fire the barrel myself and the first 3 shot group was under .75 inches at 100 yards.
That Monday (March 31) I contacted savage arms customer service and asked to speak with the head man in charge of the gun smithing dept. They connected me to Paul Smarrelli, director of technical services about my concerns! He searched up my order number and explained to me that on his end they had an invoice showing that they had completed new barrel install, cut to length and threaded! I said no sir I received back my original rifle and barrel( still painted) with an invoice sheet on my
end stating "Return No Repair". His response was "oh man". He said we have a problem here that I will get to the bottom of immediately and that I was not to worry, I would be taken care of for bringing this to his attention. I was advised to send him a copy's of the work order invoice I had received with my rifle "mainly the line showing where it stated "return no repair" ASAP along with a picture of the painted barrel. I also sent a picture of the 3 shot group I took with the rifle out of the box as it was returned to me with the "bad barrel"!
All these pictures were sent to Paul's direct cell phone as was provided to me at his request(413) 437-45xx
His direct desk line was also given to me as a point of contact in a text message he sent me thanking me for the pictures.
His contact info as was provided to me:
Thank you
Paul Smarrelli ,
Director of Technical Services.
413 642 4249 my direct desk line
A follow up call on my end was made 9 days later (april 9 at 12:56pm)to Paul's direct desk line(413-642-4249) as to inquire about any updates on the situation or any actions that had been taken to sort this out. A message was left and my call was never returned.
Few weeks later I consulted with a good friend that informed me what to do. We typed up this letter and mailed it certified mail to Paul Smarrelli at savage. Here is a copy of the letter and what was said.
Now it's been a few weeks and still no response! I'm really getting pissed that I've been blown off and fucked around! So anyone that has an idea please email me what my next steps should be? I've been completely professional to this point and I've had enough. This is such bullshit and I want to make sure everyone out there knows about it and doesn't get screwed over like they tried to do to me! I will never spend a penny more with that company and I hope for that matter no one does! This is a huge deal here and I'm sure it's happened to others who didn't know any better! I just happened to call their bluff! Again any advice is needed! Thanks
Clay
USMC/0321
