Firstly sorry for the long post but its a long story...
Anyone have trouble getting emails or good customer service from McGowen on Yahoo or Gmail!? I have had what seems to be a rather rude experience so far... I put in an order for about a $700 full custom barrel and I had noticed that after I had ordered it I had mistakenly clicked on the 8 straight flutes instead of the helical flutes I wanted... no big deal right? Call em up and make a simple change and bobs your uncle... I have what like 12-16 weeks of lead time anyway? Nope! Called em up and was rather curtly told I have to do it through email, like I was bothering the guy to ask a question. I thought ok will do, so I sent them an email stating my issue and also noticed that I never even got a confirmation email but got no response. I waited thinking maybe they are busy... nothing. I emailed again at both email addresses respectfully reiterating my issue and then I finally got a rather impersonal reply from Dan Wynne, only
"It was emailed to you twice on 9/19/22. Disregard
[email protected] No longer exists."
So I respectfully and nicely replied:
Hello, thank you for the response Dan. There seems to be something going wrong (I can only think maybe its being sent to the wrong email address somehow) because your response just now has been the only contact I have had which is greatly appreciated. If you could forward the previous confirmation email and change order email to either
********
@yahoo.com
Or
********
@gmail.com it would also be greatly appreciated
Thank you for your time, Dan
I got only this in response...
"Nope, going to the email address that you sent this email from. It’s Gmail & Yahoo that are blocking it. You have to go into your settings for your email and list us as a trusted email."
Now... I have not one single security setting and or blocked email address in any of my accounts. I have never had any company not be able to email me a confirmation email when purchasing a product at the very least let alone any other but I never the less complied and added them to my contacts and "trusted" list and sent another email reply to Dan stating this...
"Hello Dan,
[email protected] and mcgowenbarrel.com is now a trusted email address and added to my contact list for both accounts can you please resend the emails. I don't know what else to do after that, I am not sure how I can receive emails from you directly from
[email protected] and every other company I have dealt with but not your company, they are not showing up in my spam folder either. Is there a specific other email address that they are coming from besides the admin one that I can add? I would like to do business with you guys, I hear you make a great product."
I have yet to get a response... I have paid in full $700 to a company that barely responds to me and can't get a simple confirmation email to me and seems rather unwilling to help or even really try to figure out how or why... I am at the point where I am about to say F*** it and file a claim with PayPal and get my money back and go to criterion or something but I really just wanted the barrel I ordered... Anyone else have this kinda trouble or rudeness with McGowen?
-Dan