These boots are brand new. They are replacements from Lowa. The first pair hurt my heel going up inclines and so do these. I have a very prominent heel spur on both feet and only certain boot designs work. I can't return them and I can't wear them. They are a very high end boot and very warm. Take advantage of my misshapen feet! ASKING $375 SHIPPED TO YOUR DOOR. Lower 48 US, PayPal F&F only. See pics for details. It's all there.