RemArms Sloppy Warranty Repair

[fnbrowning]

Rifle: Remington Arms 700 Police LTR 1:10" .308 Win Bolt Action Rifle 20" Purchased January 2024

Issue: What has been happening is that the trigger assembly pins are very loose in the receiver. I mean, very loose. You could push them out with a toothpick, and they move out of place under fire, and that allows the bolt stop to drop, and the bolt release to become misaligned. At that point the bolt cannot be removed for barrel cleaning, and the action has to be removed from the stock to release the bolt.

My warranty request: I wrote an email asking that rather than an expedient like substituting larger pin sizes, that the receiver itself be brought back to Remington blueprint specification, or the receiver replaced.

RemArms asked me to send the rifle to their depot, an Ahlman's in Morristown MN, and it sat there until Sept when I received postcard notification from Ahlman's "Due to extent of repairs needed on gun, it was necessary to return gun to factory." Finally I called RemArms on 10/31 and demanded an update. They said the rifle was at the factory and I would hear back soon. As it turns out, the rifles was sent back to me on 11/06 from Ahlman's WTF?!

As you see, from the pictures, they staked the pins! My charge against this warranty solution is that now I have an out-of-spec kludged receiver on a new rifle that one will never be able to repair or replace the trigger without having to replace the staking.
Oh! And they didn't return my bolt in the shipping box!!

Question: Do you readers agree with me this makeshift repair is unacceptable as a warranty work? If anyone has suggestions for some sharp verbiage to use on RemArms I'm interested.

Scribe points to newly drilled holes and the stakes.

 

[FuhQ]

I do have a couple that have pins that can be pushed out by hand with just a punch, and no hammer, from years of swapping triggers in and out, but they are long-enough that they do not cause anything to drop out of alignment, especially the bolt-release. Also, the stock's inlet should be narrow enough to hold the pins in place from wiggling THAT far out to cause the bolt release to drop out. My suggestion, is you call someone like Chad Dixon @LRI and see if maybe he can make you a custom set of longer or slightly oversized trigger pins to avoid this from happening.

One quick thing you COULD do at home, but it's not really recommended, but it would get you back out shooting for now, would be to reinstall everything properly, then push the pins into the correct position (equal depth on both sides), and then put a dab of superglue on each side of the pins, and let it it dry.

OR... Another option, if your wife has a hot glue gun, you could reset everything like it's supposed to, put the pins in correct position, and then put some hot glue on each side of the pins and fill up that little recess. Let it dry, take a sharp knife, and cut away the excess, and it would almost make little plugs for each side, to keep the pins from moving while it's in the stock, because the stock inlet should then hold the hot glue plugs in place, thus holding the pins in place.

Those are NOT permanent fixes, but they would get you up and running for now until you can get it properly fixed. And I would still call someone like Chad and see if he can make you a custom set of pins that are slightly longer or larger diameter, to prevent that from happening again. It sounds like maybe they put undersized pins in there, or it could be your receiver is out of spec?

 

[Charger442]

Remington has been garbage for a long time. i am sorry you are finding out first hand the reasons for their multiple bankruptcies and sales.

i would not accept that repair and would ask for either a full refund or like for like rifle replacement where when you get the new one you can sell it and be made almost whole.

Remington production and quality have been pretty terrible for a better part of the last two decades.

id have rather them machine and supply me with larger pins that "stake" the out of spec ones

dang man, sorry

 

[hafejd30]

The two best days as a Remington owner that I’ve found

The day you buy your Remington

And

The day you sell it to fund a Tikka

 

[DairyDictator]

That is 100% fucked. They should be fixing it or getting you a new one.

 

[mark5pt56]

In lieu of Remington actually replacing this, would coil pins work? At least they could've hit the same freaking spot with that staking.

 

[Charger442]

In lieu of Remington actually replacing this, would coil pins work? At least they could've hit the same freaking spot with that staking.

it's really so much simpler than that. ive made my own trigger pins many times. cut the shanks off a couple drill bits. if its too tight, chuck the cutting part in a drill before you cut the shanks off, and spin down with some sand paper. boom... new custom trigger pins made to your out of spec holes

 

[waspocrew]

it's really so much simpler than that. ive made my own trigger pins many times. cut the shanks off a couple drill bits. if its too tight, chuck the cutting part in a drill before you cut the shanks off, and spin down with some sand paper. boom... new custom trigger pins made to your out of spec holes

I would have gone this route as well - super simple to do.

 

[cas6969]

RemArms should have sent you a $3 tube of thread locker.

 

[smoothy8500]

Eh, I guess I'm the one person that would accept staking the pins. It's a mass-produced Remington after all.

 

[DairyDictator]

Eh, I guess I'm the one person that would accept staking the pins. It's a mass-produced Remington after all.

Being staked like that doesn't necessarily put the trigger in the right spot.

 

[MarshallDodge]

If that was on a $249 Walmart special, I could deal with it. You paid a premium for the Police and I don't blame you for wanting a premium product.

Call Remarms again and let them know that you are not satisfied with the repair. Raise the issue to a manager if needed and mention that this is a safety issue.

 

[Baron23]

I agree that this is not acceptable.

For those talking about Remington’s long history of declining quality and CS, I believe we are talking about the “new” Remington under new owners and new location subsequent to the bankruptcy divestiture.

Am I wrong, OP?

 

[6brshooter]

I've saw plenty of factory staked 700 trigger pins and this was in the 90s-early 2000s. There isn't anything wrong with it per say, other then 1 stake is sufficient instead of 3. I'm not gonna lie, I've saw some notable gunsmith 700s that had stake marks. Maybe factory, maybe the smith, don't know. I've done a single stake mark on one's that's loose, after seeing rem/custom smiths do it. Oversized pins/drill shanks would optimal, but a stake in that area has zero effect on bedding or trigger to cocking piece relationship, as 1 poster said. I would not be happy if that was the fix from bighorn or surgeon, but this is Remington, so....

 

[Coejro]

Question: Do you readers agree with me this makeshift repair is unacceptable as a warranty work? If anyone has suggestions for some sharp verbiage to use on RemArms I'm interested.

I’d probably be irritated, but truth be told, in most all the Remington actions I’ve handled the side of the trigger pin hole is staked. It prevents the pin from doing exactly what you described; walking out the right side and releasing the bolt stop.

Is it pretty? No. Did it fix the issue is the question.

 

[fnbrowning]

@Baron23
Yes Baron, and to everybody that's reflexively bashing Remington, this is a less than 1yr old RemArms. And there is a new CEO, and the factory was moved from NY to Georgia.

@hafejd30 You need to be fair, as I've read right here that Tikka made in Finland has ZERO customer service. So that really doesn't help.

 

[fnbrowning]

FuhQ​

Charger442​

Thanks for the quick fix ideas, but that is not where I want to go. Let me put it this way. Imagine buying a new car and less than a year later, the driver's window keeps falling down. You take it for a warranty, and they stake the window in place with 2 pins. Would you accept that 'warranty' repair? Would you hot melt glue the window in place? Or would you have some sharp words with the dealer.

That is where I am. I'm asking for ideas on how to deal with RemArms - They permanently made the receiver out-of-spec and evidently forgot to send me my bolt.

What would should I do? They just can't send any old bolt back and claim it's mine, correct? Doesn't the Rifle manufacturer have to verify headspace before returning the rifle???

 

[6brshooter]

Oof on the bolt. They used to engrave bolt or handle with 4 digit of serial, not sure if they still do. Sometimes it's easier to fix something yourself, and cheaper, and safer.....this is one of those cases. A drop of sleeve retaining loc tite would have done the trick, also.

 

[Baron23]

@hafejd30 You need to be fair, as I've read right here that Tikka made in Finland has ZERO customer service.

lol...that's because Tikka is owned by Beretta who think customer service is a dirty word...in a foreign language...and not to be contemplated at all.

There is a reason why people send Beretta shotguns to Cole's for service....under warranty or not.

 

[6brshooter]

That's a fact. The worst thing about tikka is having to use Beretta warranty service

 

[FuhQ]

FuhQ​

Charger442​

Thanks for the quick fix ideas, but that is not where I want to go. Let me put it this way. Imagine buying a new car and less than a year later, the driver's window keeps falling down. You take it for a warranty, and they stake the window in place with 2 pins. Would you accept that 'warranty' repair? Would you hot melt glue the window in place? Or would you have some sharp words with the dealer.

That is where I am. I'm asking for ideas on how to deal with RemArms - They permanently made the receiver out-of-spec and evidently forgot to send me my bolt.

What would should I do? They just can't send any old bolt back and claim it's mine, correct? Doesn't the Rifle manufacturer have to verify headspace before returning the rifle???

Yes, I'm aware of what this is like... Your smartass response to people trying to help you won't get you very far on here. You're acting like you're the only person who's ever had an issue with a shitty company. You're not, I assure you. Consider that a warning incase you might need future help. I simply stated that the TEMPORARY fixes would get you back up and running and allow you to be able to shoot the gun until you can get it properly fixed. You might want to go back and re-read everything I posted.

I also gave you a link to a gunsmith here on this very forum, that is MORE THAN capable of fixing your issue, should RemArms decide to give you the shaft... Why, you might ask? Because I have a buddy who's had to send back a newer RemArms production .308 Win that has rusted 2 or 3 times now, and the new ones are just as bad or worse than each one prior. Dealing with their half-ass shit fixes is one reason I won't buy any Remingtons anymore.

Now, If you want a smartass response to your smartass retort, here you go... How would you feel if you recently received a barrel that you paid MORE for than your whole damn rifle, after nearly a year of waiting on it, and then the damn thing shot like a shotgun (1-2" groups @ 100) no matter what you did for load development (250 rounds, so about $300 wasted in reloading components, on top of a $1,200 barrel)? How would that make you feel?

Just happened to me a few weeks ago. And that's just the most recent one... I've had lots of that shit happen over the decades. So, yes, we've all been there if we've bought enough stuff, you're not the only person on the planet who's ever been screwed by a company. People are trying to help you, but your temper with Remington won't let you comprehend that folks are trying to help.

 

[Coejro]

@fnbrowning the staking I wouldn’t be worried about. It isn’t pretty but it’s standard. The pins shouldn’t come out that end anyways, and there’s isn’t room inside the stock for them to drift far enough out the right side of the receiver for the trigger to come loose.

Now them forgetting to return the bolt to you with the rifle? That I’d be pissed about. They owe you a return trip to headspace an new bolt, or take yours back and a new rifle.

 

[Baron23]

@FuhQ - good advise and yes, Chad has a stellar reputation particularly when it comes to upgrading Rem 700's but they seem to be very talented down there in all aspects of gunsmithing.

As for the bolt reference...they sent him back his action...after pinning it...without the bolt. FFS. So, he's concerned about headspace with whatever bolt they do send him (eventually send him one would hope)

@fnbrowning - you're spinning your wheels here a bit. Get your bolt back...actually, get any bolt back...and then take it to a reputable gunsmith to check headspace (and fix if necessary) and make you a set of oversized pins (eh...I think that has emerged as the consensus best approach). Yes, its like a new car...except they have actual service centers, factory reps, etc that you can deal with. Wanna shoot your rifle....get your bolt back and have a smith fix you up, is my opinion.

 

[FuhQ]

@FuhQ - good advise and yes, Chad has a stellar reputation particularly when it comes to upgrading Rem 700's but they seem to be very talented down there in all aspects of gunsmithing.

As for the bolt reference...they sent him back his action...after pinning it...without the bolt. FFS. So, he's concerned about headspace with whatever bolt they do send him (eventually send him one would hope)

@fnbrowning - you're spinning your wheels here a bit. Get your bolt back...actually, get any bolt back...and then take it to a reputable gunsmith to check headspace (and fix if necessary) and make you a set of oversized pins (eh...I think that has emerged as the consensus best approach). Yes, its like a new car...except they have actual service centers, factory reps, etc that you can deal with. Wanna shoot your rifle....get your bolt back and have a smith fix you up, is my opinion.

They should be able to figure it out based on the serial number. Most all 700 bolts have the serial number stamped or hand-engraved on the inside of the bolt handle.

 

[Jmkjr87]

They should be able to figure it out based on the serial number. Most all 700 bolts have the serial number stamped or hand-engraved on the inside of the bolt handle.

Jesus christ you need to lighten up. There was nothing about his reply that was a smart ass answer. You need to read his post. He asked how to deal with rem arms and not how to Mickey mouse repair his rifle back together

 

[fnbrowning]

Jmkjr87​

Thank you sir. You are right on all counts. I don't know what's happened with FuhQ. Sorry I asked.

 

[hafejd30]

On a serious note,


Are you happy with the factory trigger? If you replace the trigger just upgrade the pins at the same time

Can you still remove the pins or is it staked in place? Sometimes they stake just to tighten tolerances

I like many others had to stake the ejector on my B14R Bergara. It doesn’t bother me that it’s staked. It’s the same fix that Bergara was doing to the rifles. What is important to me is that it works

So on a serious note if it works for you then just enjoy the rifle. Personally I didn’t care for my stock 700 triggers like the X mark pro or whatever they were called. My B14R trigger was gritty with lots of creep at lowest setting as well

I dropped in a 2 stage trigger tech and I’m much happier in the long run

 

[carbonbased]

Write a letter to the Attorney General of your state detailing the problem. Include pics. Write without much emotion, just state the facts and what Rem’s “solution” means for you down the line.

Then write a letter to the Remington lawyers (not customer service) and include a copy of your letter to the state AG. Personally, I’d then also copy both and send a note to the Remington CEO. (If you do the last bit, make sure the lawyers know you have done so.)

You will get some action.

Whoops, made a pun!

 

[Rubicon Precision]

I couldn’t count how many staked trigger pins on factory Remington actions AND ‘high-end’ aftermarket actions I’ve seen come though here.

Not something I’d lose sleep over.

 

[fnbrowning]

carbonbased​

Thank you. How does a person find the contact information for the RemArms attorneys?

 

[Southern Custom]

This is the sort of thing that I’ve come to expect these fair and luckily I’m enough of a fun hack that I wouldn’t blink twice. I’d simply step out to my shop and make/replace the pins. However, I’m a Gun engraver which requires me to be familiar with most of these things and I have tooling enough to take care of small issues like this so I’ve grown used to it.
The reality is that it’s a shame that I’ve ever even had to think about it. When you buy an IPhone made in China you simply expect it to Work perfectly. How long would Apple last if we had to send our phones back for 6 months for a hack job warranty.
No long obviously.

 

[carbonbased]

carbonbased​

Thank you. How does a person find the contact information for the RemArms attorneys?

I’d just call 844-736-2767 (found here) and ask for the lawyer dept address and any special dept name to send correspondence. Just state you have some formal letters to send.

If that’s not the right number, ask to be connected to those who know it. Ask the same for the CEO. The specific address (floor number, etc) will expedite your request.

Be exceedingly polite. Pretend you are dressed like Colonel Sanders and comport yourself like a true Southern gentleman lol

Wounded politeness gets you a loonnng way in this type of thing.

Write physical letters. Look up how to write a business letter and format it accordingly.

 

[fnbrowning]

I couldn’t count how many staked trigger pins on factory Remington actions AND ‘high-end’ aftermarket actions I’ve seen come though here.

Not something I’d lose sleep over.

If RemArms had repaired with oversize pins, it's likely I never would have noticed, and if they had sent the bolt back with the rifle, I wouldn't be pissed.

But RemArms drilled a new receiver to install staked pins. Pins that I will ruin if I ever want to put another trigger in, and then I will have to find a machinist - where? - to make new pins. If RemArms sends me some random bolt off the desk I will have to find a gunsmith - where? - and pay him to headspace the rifle. I understand some fortunate people like FuhQ drive past their favorite gunsmith every day on the way home from work, but I'm not blessed with a trustworthy gunsmith anywhere near me.

 

[Rubicon Precision]

If RemArms had repaired with oversize pins, it's likely I never would have noticed, and if they had sent the bolt back with the rifle, I wouldn't be pissed.

But RemArms drilled a new receiver to install staked pins. Pins that I will ruin if I ever want to put another trigger in, and then I will have to find a machinist - where? - to make new pins. If RemArms sends me some random bolt off the desk I will have to find a gunsmith - where? - and pay him to headspace the rifle. I understand some fortunate people like FuhQ drive past their favorite gunsmith every day on the way home from work, but I'm not blessed with a trustworthy gunsmith anywhere near me.

Maybe I’m misunderstanding what’s going on here. How do you push an oversized pin through the trigger?

 

[tinker]

Why did the OP not consider just making a stake mark on the end of the pin itself? Simple and effective. Takes only a minute.

 

[Coejro]

Drive the pins out from left to right (directions as if you are sighting in the rifle). You won’t ruin them and the staking is fairly standard. It just keeps them from walking all the way though (and you should be driving the pins out left to right anyways).

As for the bolt, that’s annoying. What did they say when you contacted them about the bolt? I’d explain to the CS rep (Politely) that you have a very bad experience so far, and not having the bolt made it even worse. Writing to your attorney general and CC’ing their attorneys? Sure you can but it’s a lot of work if you haven’t reached back out to them yet.

 

[supercorndogs]

I am not sure why the pictured steaking would prevent R and R of the trigger pins without damage.

 

[fnbrowning]

I’d just call 844-736-2767 (found here) and ask for the lawyer dept address and any special dept name to send correspondence. Just state you have some formal letters to send.

If that’s not the right number, ask to be connected to those who know it. Ask the same for the CEO. The specific address (floor number, etc) will expedite your request.

Be exceedingly polite. Pretend you are dressed like Colonel Sanders and comport yourself like a true Southern gentleman lol

Wounded politeness gets you a loonnng way in this type of thing.

Write physical letters. Look up how to write a business letter and format it accordingly.

Finally what I needed. Awesome post. Will start on this Monday morning. Big Thank You

 

[carbonbased]

Finally what I needed. Awesome post. Will start on this Monday morning. Big Thank You

No problem! Just keep telling yourself this truth as you converse with Rem employees, either via the phone or through letters: they themselves didn’t wrong you, but their company did.

So, don’t get mad at them, but appeal to their sense of fairness. Of course, don’t be a puss, but in the letters you might even rhetorically ask, “Imagine how your son would feel if he received such a rifle?”

 

[smoothy8500]

Being staked like that doesn't necessarily put the trigger in the right spot.

Eh, trigger worked fine, wasn't even one of his concerns......missing bolt, yeah, that's an issue.

 

[Threadcutter308]

If RemArms had repaired with oversize pins, it's likely I never would have noticed, and if they had sent the bolt back with the rifle, I wouldn't be pissed.

But RemArms drilled a new receiver to install staked pins. Pins that I will ruin if I ever want to put another trigger in, and then I will have to find a machinist - where? - to make new pins. If RemArms sends me some random bolt off the desk I will have to find a gunsmith - where? - and pay him to headspace the rifle. I understand some fortunate people like FuhQ drive past their favorite gunsmith every day on the way home from work, but I'm not blessed with a trustworthy gunsmith anywhere near me.

You can buy 3' sections of blank drill rod and a pin vise on AMZN and make your own pins. Use a Dremel with a cutoff wheel and you'll have pins for the rest of your life. I did because I got tired of paying stupid prices for a set of pins, then having to wait for delivery. I think the cost of the 3' drill rod blank was less than the cost of one pin set.

You can also put the pin(s) in the pin vise and the end of the pin on top of a vise and hitting the end with a hammer. This will slightly "oblong" the end(s) of the pin and will fill up the excess dead space in the bore of the Action. For the life of me, I don't know why anyone would stake the Action.

But, it's all academic until you get your bolt back.

 

[redneckbmxer24]

I don’t really see the issue with staking the pins, it’s repaired and that’s not a botched or sloppy repair either. I’d be more pissed that they didn’t send my bolt back and now may end up with a different bolt.

 

[6brshooter]

I couldn’t count how many staked trigger pins on factory Remington actions AND ‘high-end’ aftermarket actions I’ve seen come though here.

Not something I’d lose sleep over.

Thank you. This is not a real earth shattering event, as this has been the fix for decades. First time I saw it was when an AMU armorer did it, lol. OP, you should see how they used to, and some still do, tighten 1911 frame to slide fit....by peening/swaging and stoning frame rails.

 

[6brshooter]

Maybe I’m misunderstanding what’s going on here. How do you push an oversized pin through the trigger?

Yeah, I'm a bit lost too. I thought problem was loose trigger pins and sloppy-looking staking. Now we're talking about a new receiver with oversized trigger pin holes and staking. Op, are you saying you got a new receiver with oversized holes or original receiver was oversized? As Rubicon mentioned, oversized pins are neat....until they don't go through trigger.

 

[6brshooter]

Why did the OP not consider just making a stake mark on the end of the pin itself? Simple and effective. Takes only a minute.

Those pins are hardened. If you try to stake them or stake holes with pins in them, you can/will fracture pins. I had a loose pin in a 700, after consulting a few known smiths, they suggesting staking as their fix. Since I'm a man that can rebuild a small block Chevy and work on heavy equipment, I did it. One stake with a centerpunch and baby ballpen hammer and I didn't catch the pin was a little farther out and it fractured the pin. A good fix would be standard size pin with the correct end having slightly raised splines. Since nothing like that exists, staking has been the cure.

 

[Rubicon Precision]

And for the record, that’s more peening, not really staking.
All it’s doing is making the hole tighter. The pins will still drive in/out as normal.

 

[Green461]

A lot of places suck lately, must be all the DEI hires. Companies get grants and bonuses for hiring DEI. That is junk and doesnt look salvageable. Even though you cant see it when assembled, that is horrible. If you have problems with them replacing it, find their facebook page and post it on there, places seem to act instantly when you do that. Also make a youtube video documenting it all and let them know you are doing that. Sadly most places dont care about the customer, dont care about the product, they just want it out the door and you to shut up... But publicity..... thats all they care about and places act on that. Ive had a few places put me on the back burner till I did this and then all of a sudden its priority and they take care of it.

 

[Rubicon Precision]

- They permanently made the receiver out-of-spec and evidently forgot to send me my bolt.​

Out of curiosity, how do you know what Remington's spec is? I can promise, new, out of the box Rem 700s have come with the receiver peened at the trigger pins.

The bolt part, no excuse for that.

 

[6brshooter]

I wish good luck to OP, and hope the missing bolt is just sitting on a smiths work bench.

 

[Charger442]

I wish good luck to OP, and hope the missing bolt is just sitting on a smiths work bench.

the issue probably is that its sitting there with about 18 similar bolts. Pretty sure they stopped serializing the bolts to the gun many decades ago.