Schmidt And Bender repair
- Thread starter Desert Rat
- Start date
Schmidt & Bender Inc.
Service-Centre
204 McGhee RdWinchester, VA 22603
U.S.A
Phone +1 (540) 450 8132
[email protected]
Jerry Ricker took care of me. Same day return.
I did something like that at a gas station once when I left the nozzle in the filler tube and drove off.
I would definitely call. I tried email the last time I needed something and never got a response. Call and ask for Jerry, he's the man, he'll take care of you!
CM
CM
You're in luck... The only person Terry Cross is competing with for the distinction of nicest guy in the industry is Jerry Ricker... Dude is a class act & will definitely get you sorted!
S&B repaired my objective lens after some numb nut bumped it and cracked it ...
As above. Jerry is the man and they service equipment very quickly. First class all the way.
I guess you figure out the diopter doesn't focus like a Nightforce!
Jerry will take care of you!
Well, just called today to initiate service on my PMii- Jerry left permanently on Monday. My scope has to go to Germany, now
Sent him an email to his account… And we’ll see if I get an auto reply from Schmidt
So it's true? That would stink as in many ways he was the face of Schmidt USA. I wonder where he's going (hopefully stay within the sport optics industry). But what's strange is you say your scope now has to go to Germany... I can't believe that Jerry was a one man shop who serviced every scope in the US, certainly Schmidt has other technicians in the USA that can do this? Or did Schmidt axe the whole USA service department (not just Jerry) which would suck even more! So major price hikes and now no service in the USA, doesn't bode well for Schmidt for the time being...
IDK about that. A couple years ago, I sent a 3-20 US in for some flakes on the obj. lens. Jerry eventually sent it to Germany, and the whole process took about 8 months. He never gave me any updates without me having to drag them out of him, and getting replies 3 weeks later. I definitely wasn't happy.
I had a US 3-20 that had a parallax which needed a pipe wrench to turn, spoke with Jerry first, sent the scope in and about 10 days later had my scope back, turned out to be improperly lubed field lens which means they had to pull the scope apart to repair. I'm sure Schmidt does not want this information to get out to the masses, especially if everything needs to go back to Germany now but that remains to be seen, it could be hit and miss, some go back to Germany some are repaired in house at Schmidt USA service center...
I had a minor issue with a 6x36 I just bought. Talked to Jerry 3 weeks ago. He told me 2-3 weeks turn around. He's always treated me well in the past. No updates so I called the other day and talked to Lisa, super nice gal. Told her my dilemma. Jerry up and left with no notice. My Scope is going back to Germany. She offered a loaner which will be here Monday till mine gets back.
Can't ask for better service than that!
Can't ask for better service than that!
That is whom I spoke to as well, and I agree- super nice, and incredibly pleasant to deal with.
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