Man, I just had my issue with Smith Enterprises. Feb 2023 I saw on their website that they were out of stock on a mount. I called them a week later and talked to someone, he said the website was wrong and they had a few on hand. He said he could finalize the order for me and ship it. I proceeded, I never got a receipt, and my CC was charged. It arrived a few weeks later with no problem. In May 2023 I finally got the time to install the mount and scope, something about it isn't right and it's not staying centered. I called them and they told me to follow the instructions, that I was doing something wrong. I called SadLak and asked for help, and was told they could install it but to look on YouTube for better instructions. Finally it was suggested that I reach out to Fulton Armory since they are somewhat local to me and could do the work on it. They said that the receiver was within specifications but at the far end of the specs and the SEI mount probably would not work. I called SEI and explained the situation, they were demanding a receipt and said they couldn't help me. I hung up confused. I called them back a few days later with the credit card statement showing I purchased from them, they said ok and hung up on me.
Fulton Armory called SEI and explained the issues and SEI agreed to have the receiver and mount shipped to them for installation and possibly modification. They SEI sent it back with no repairs done since they did not see any issues and according to SEI, I must have bought the mount used and not from them.
Fulton Armory is installing their own mount and guaranteeing that it will align and hold a zero. The SEI mount looks sexy and is built to amazing tolerances but god forbid there is some kind of a problem. I should be picking up my rifle from Fulton in a week and will have an SEI scope mount for sale! Major kudos to Fulton, I doubt I will buy from SEI again. Terrible customer service….