See and I feel like for the gun industry where lead times and repairs can take months and months the fact that door to door was 2 weeks and they had it for only a week or so that’s actually pretty good. Did you not have to send Remington your shitty 700? Ever try to get something done with any of the other companies Qs size? I feel like that’s pretty reasonable myself. No it isn’t mind blowing. But it’s pretty good.
No, I sold my Remingtons. And they definitely wouldn't be my benchmark based upon what we know about them, haha.
I mean, I've called Smith & Wesson about an issue and a replacement part was in the mail same day. They're huge and nothing took that long to make happen. Ruger's known for tossing an extra mag in the box for the return ride.
Had an issue w/ some Magpul products last year, and replacements were on their way to me as soon as the return label was scanned back into the system by UPS.
I asked for a modification to a relatively small knifemaker's product that I owned, shipped it back to them and it was back to my door within a week.
I recently needed a new warrantied part for a Green Egg grill, I emailed about it, they updated me that it was ordered but could take 3 weeks. Had it less than a week later.
I had a 1 week turnaround on a pretty significant Nikon camera repair (sensor replacement) a couple years ago.
Apple screwed up a repair process I was working with them on, and at the 3 week mark they just gave me a brand new machine that was 3 years newer than the one they were repairing.
I know these aren't all in the industry, but I'm just throwing out examples because I don't have a ton of firearms that needed support.
You know, I generally agree that Q's turnaround time wasn't terrible, but I just don't think it was impressive. I mean, they even indicated that they'd hook me up with some swag as an apology and there wasn't even so much as a summary of repairs in the box with my rifle. All I am saying is that for billing themselves as an uber-premium product, the experience could have been better. I'm not giving them a pass for beating gun industry norms, that's the kind of shit they are always talking about with their "innovation in the industry", so I don't think it is necessarily unfair to hold them to a higher standard. Again, it got fixed, and it wasn't super long, I just wouldn't call it somehow super speedy.