Rifle Scopes USO outstanding customer service

[Todd629]

Special thanks to Becky and the staff at U.S. Optics
My USO arrived and was not as ordered(wrong reticle). Was very usable but not what I wanted. Sent a through the scope picture to Becky and she immediately agreed to make it right. I let her know of an upcoming match within two weeks. She suggested that they build me another scope while I used the one I had! ( Instead of sending the incorrect one back for modification.) Now a month or so later I have my new USO and was never without a scope to use. Communication was great and timely!

 

[71firebird400]

Re: USO outstanding customer service

That is above and beyond. Well done, USO.

 

[2/1_Kiwi]

Re: USO outstanding customer service

Woah, thats some service.

 

[X50PLT]

Re: USO outstanding customer service

I have received great service from USO and Becky also.

 

[Twitch2120]

Re: USO outstanding customer service

not many companies will put themselves on the hook for $3k. when it comes time for me to really spend on a scope. its USO all the way

 

[stan462]

Re: USO outstanding customer service

USO has one of the Best customer services, that is probably why I have 7 scopes and 1 spotter.

 

[dbateman]

Re: USO outstanding customer service

Good to hear USO sorted you out.


I am another that has nothing but good things to say about USO.

 

[R6Hybridd]

Re: USO outstanding customer service

Its because of posts like this why my new GAP-10 will be getting a USO scope.

 

[CCCP2k]

Re: USO outstanding customer service

I have not seen any of their stuff in Canada. Does anybody know why?

 

[Reid Rothchild]

Re: USO outstanding customer service

USO customer service is top notch

 

[5RWill]

Re: USO outstanding customer service

Love incidents like this. It's why i us USO. That's just awesome.

 

[mwroseberry]

Re: USO outstanding customer service

USO and Becky basically did the same thing for my with my SN-3. AWESOME people to work with and I will be put a USO on every weapon I need an optic on.

Good luck,
Merritt

 

[Kopfjager 4-96]

Re: USO outstanding customer service

i truly believe you cannot find a better product or customer service than USO. They all ways go above and beyond

 

[HunterH]

Re: USO outstanding customer service

Glad I went with a USO

 

[lazy21]

Re: USO outstanding customer service

I'm glad I made the switch to USO! The only non USO scope in my safe is a Aimpoint red dot

.

 

[Casey Simpson]

Re: USO outstanding customer service


I emailed John asking if he / they could make a BDC EREK knob. "Of course". Done in about a week or less and works (as well as a BDC can work since atmospheric conditions are ever changing).

 

[para1505]

Re: USO outstanding customer service

I bought a used US OPTICS here on the hide. I was having trouble getting the EREK knob set at the zero stop. John,Becky and Chris was extremly helpful to me. I mailed it off to them today to have some work done to it. Thanks a lot USO.