I started this post detailing two different service experiences with two different barrel manufacturers. I decided to leave the 2nd experience generic and name out of it. Both were custom orders and both products perform amazingly. If anyone is interested I'm happy to share more specific details of the 2nd experience in a private thread.
After asking White Oak a question about their custom upper receiver fixture John H started asking me several questions about my build, the process, the components, etc. It was one of the best customer service interactions I've ever had. In my business I/we spend a lot of time understanding client needs, both before and after the sale, to make sure we deliver the highest level of service and our clients get the most value out of what we provide. I've been doing this for 20 years and I'd like to think I'm at least decent at it. John put me to shame. I wasn't looking for advice on the general build but was happy to hear I was doing things "correctly" (more or less...) but I also picked up some tweaks and tips that I was previously unaware of. I couldn't be happier with how far above and beyond John went. John's questions were thoughtful, unassuming and clearly coming from the perspective of someone who enjoys sharing knowledge with others.
The second experience...not so much. Great pre-sales support. Calling with a (simple) question after the fact resulted in the owner explaining their business model didn't include any type of advice and I'm free to purchase gunsmithing services. While I understand it definitely helps inform my decision about where to spend my money next time.
Net net - the White Oak Armament team is first class and their products are amazing. I'm on my 6th order with them and they come through every time. Thank you WOA!
After asking White Oak a question about their custom upper receiver fixture John H started asking me several questions about my build, the process, the components, etc. It was one of the best customer service interactions I've ever had. In my business I/we spend a lot of time understanding client needs, both before and after the sale, to make sure we deliver the highest level of service and our clients get the most value out of what we provide. I've been doing this for 20 years and I'd like to think I'm at least decent at it. John put me to shame. I wasn't looking for advice on the general build but was happy to hear I was doing things "correctly" (more or less...) but I also picked up some tweaks and tips that I was previously unaware of. I couldn't be happier with how far above and beyond John went. John's questions were thoughtful, unassuming and clearly coming from the perspective of someone who enjoys sharing knowledge with others.
The second experience...not so much. Great pre-sales support. Calling with a (simple) question after the fact resulted in the owner explaining their business model didn't include any type of advice and I'm free to purchase gunsmithing services. While I understand it definitely helps inform my decision about where to spend my money next time.
Net net - the White Oak Armament team is first class and their products are amazing. I'm on my 6th order with them and they come through every time. Thank you WOA!
