You need access to your Cart to check out. Cart was not accessible for the first hour and when it finally was, it would not let me check out. I tried to recuce the amount in cart, would not let me, i tried to purchase all, it would not let me. Stuck...
they don't care, they got their money from those who could place orders.
We actually do care alot. That's why we sitting here late at work, trying to fix things and make sure you guys are taken care of.
Seriously. Not getting what you want and watching others get it is difficult but the entitlement…
Um.. not true.. I just emailed about this and got a reply that you could not refund. I was offered only a discount code for free shipping next time which is a bit bs. My response to them was to cancel the order so I can put the "free shipping code" in and reorder it since it's already not matering anymore with the standard discount. Waiting to hear back.
Yes i just placed the order like 60 minutes ago lol. I already emailed back to cancel both cause that kind of was annoying and felt a bit of a slap over $15. Still waiting on a response.
What do you mean no lol? 30 minutes ago was indeed the black Friday sale. It still is.
This is my point exactly. I was putting together a large order and it kept crashing. I didn't worry about it and kept refreshing until I could finish the order and then nothing I wanted was in stock. It was very misleading.
Haha it's all good.
Absolutely! This was a great recommendation, just ordered one based on the reviews here!
Yea for a company that I hear has great customer service but offers a "lowend" deal if you buy more of already high priced items sounds off to me. Something of such a simple request and easily could be handled it brings to question if you actually have a real issue how it may be handled. If you cant combine fine but then override the invoice itself. Crazy but first time dealing with MDT and it's not sitting well with me. @MDT_OFFICIAL ???
Ok, I don't lurk on social media, I just read there emails where it was never mentioned. Sorry for being old I guess?
Not everyone is on social media or sees that. Their website and cart should have shown that message instead of a misleading one that items are being held in the cart. It'd be one thing if their website had that same message, and it honestly should have. But the website provided people with false information that caused buyers to lose out on items they should have been able to get.
If you make multiple purchases during the Black Friday sale, we will refund the additional shipping charges. You just need to send an email to our support line. I talked to them right now and made sure they all knew this. If you reemail back, I will make sure it is taken care of.
Either name the scumbag, or be quiet.
We're disappointed because we feel mislead.
How is expecting a large-ish retailer in this industry with an e-commerce site to have sufficient capability to provide a bottom of the barrel, simple, customer experience of "buying their shit" entitled?
I sent an email about cart issues as I had a ckyepod light in my cart and the site froze on me when I hit check out. When it unfroze I got a message checking out stating someone else bought it...and then was told the cart doesn't hold anything and that anyone can buy out from under you.
Coming in here bitching about it, then being kinda shitty TO the company reps in this forum is definitely entitled.
Have you never been to Canada? It's why we invade their mountains and cities during the winter/summer and spend Benjamins.
No kidding. I know where I am spending my next vacation....going with an empty suitcase and loading up there. I am sure MDT will ship to my future airbnb.
Ok, that's a good point.
they are a Canadian based company...... importing to the US costs money.
Come shoot the MDT sponsored match in BC or the Apex match in Calgary next year. A bunch of us Americans are invading...
