People should be banned when they post shit like this. As if anyone gives a fuck about gamers and what sponsored people shoot. Everyone with an IQ over 80 knows the razor is a very good scope and at the lower end of the cost spectrum. If S&b, TT or khales could be had for sub 2k(which can easily be done with vortex razor) I bet you would see alot more of them on top of rifles as well. The poster talking about cost of warranty/service is spotty on. Everything has a cost and if vortex had to pay even half of the retail price of their cheap Asian imports ( razor excluded, hence why I said you must look at vortex as two separate entities) they would have been out of business a long time ago. I know people that have had PST scopes replaced 2 or 3 or more times due to defects. Hard to make money unless they cost a small fraction of what they retail for. It's basic economics and common sense
Rifle Scopes Another Vortex down
- Thread starter mzvarner
- Start date
So is this the thread that's going to derail a company's warranty system because a budget scope wasn't giving top tier performance?
If you want that, go buy it. Burris has the same warranty. Curious as to how much their XTR IIs cost. Im sure if it came out, people here would balk and be like "Ermuhgawd!!! I r nawt buying that RAWWWRRRRRR!!!! TRASH$&#&!&!#&!\%!! Herpy derp derp!#$!" When you buy any product, even a car, there's always a reason why there's a good warranty. Company has to have wiggle room. That's just the nature of business.
If you want that, go buy it. Burris has the same warranty. Curious as to how much their XTR IIs cost. Im sure if it came out, people here would balk and be like "Ermuhgawd!!! I r nawt buying that RAWWWRRRRRR!!!! TRASH$&#&!&!#&!\%!! Herpy derp derp!#$!" When you buy any product, even a car, there's always a reason why there's a good warranty. Company has to have wiggle room. That's just the nature of business.
They break too. I sold one to a friend, months later his dope wouldn't line up anymore and we couldn't figure out the problem. Next time I showed up to our shootfest, as I rounded the corner, he looked up at me and said come see this, the parallax knob was laying on the bench.
The other two I've owned worked fine except the parallax focus doesn't focus well past 700Y and that was with the 3 of them. I have to dial the diopter out quite a ways, maybe that has something to do with it??? I haven't had this problem with any other scope and I've had many.
Seen some threads in the past with reticles falling down in them as well.
Just sayin, there is no answer, you just put your money down and hope for the best with any brand.
Meh, the U.S. Military has spent $12 billion on THAAD, and it doesn't work all the time either.
First, I'd like to make a shout out to Dave for his support on this site; it takes some balls and self control to walk into some of these bash fest threads.
I have several Vortex scopes, some cheap (Strike Eagle for example) and some high end (x2 Razor Gen2). Never had a problem that wasn't resolved with a quick phone call (when a company rep gives you their personal cell phone number, and walks you through things on a Saturday morning, that says a lot about their commitment to their customers; a shout out to Scott Parks @Vortex for his time and patience). I also help run our local PRS style monthly matches, so I see a LOT of gear getting run, a lot of times, hard. I haven't seen a PST Gen II yet with problems. That's not saying I won't, I've seen issues with many things (don't get me started on Rem700 bolts coming off, and RPR's with rails and/or barrel threads so out of spec you wonder how it made it past any QC).
Shit breaks. Deal with it. The more you pay, the less shit breaks (generally speaking). If you buy an entry level LR optic, and we have all been there, you get an entry level optic. Meaning it works, has reasonably good glass and some bells and whistles. The thing is not going to be bomb proof. Period. It will not have the same time and attention spent on it as something twice (or more) the cost. Now that being said, and "entry" level LR scope is around a grand. That's not chump change for many folks, so for many some additional assurances are needed to make them feel more secure in handing over their hard earned cash. Hence the Vortex Warranty. You know, the one that pretty much FORCED other companies to do the same (funny that Burris now has it, and yet years before their "limited warranty" was hotly debated as being shit). They saw the writing on the wall (as others have; EOTech, Minox, SIG, etc.), as well as the logic behind it, and have followed suit. A win/win for all of us shooters (in my book).
As to some of the comments within this thread...
Shit happens, deal with it. Shit breaks. Was it during your planned hunt? And you didn't bring a back up rig? Sound like 7 P's to me (Proper Prior Planning Prevents Piss Poor Performance). Two is one, one is none. Own it.
Has it happened to me? Yep. That's where I learned to pack extra equipment if it's something (like a hunt of a lifetime) I want to guarantee being able to do. A painful lesson ($700 out of state tag, travel, hotel, food, etc.), but one that I only had to learn once. I suggest some of you think about that.
Birddog, I'd be careful stepping into these threads as Burris rep/sponsor; it doesn't make Burris look real upstanding. I'm not saying you're not telling anything that isn't the truth of what you've experienced, just saying that some may perceive it as being a petty way to ding a competitor's line of products. You know how it is on these threads, with the XTR II glass debate that comes up now and again (which many of us have PM'ed to each other about, to be honest but also be understanding that it is what it is; i.e. just don't comment unless someone starts saying "it's as good as a S&B" BS), so you should probably sit back and let Vortex's rep handle it (I don't recall Dave stepping into any of the XTR II glass debates either). Just something to think about...though I (and many others) do appreciate Burris also having a rep on this site.
Primus, people shouldn't be banned for using PRS as an example of trust in quality, durability and functionality of a scope (that's about the dumbest comment I've read in awhile). PRS guns get run hard, and often take a beating. Your comment belies either an ignorance of that fact, or that of a bloviated tough guy internet keyboard commando's opinions that are absolute, indignant and often completely wrong.
In closing, I'll echo Morgan's comment "everything breaks" (says the guy who's $4k Hensoldt 45 got dumped over by the wind a few weeks back, while on a fully extended tripod, and landed on the ocular housing, on the concrete shooting line; and no, their warrant isn't "no fault"; again, shit happens and shit breaks, deal with it). If you don't believe things happen and things break, than you probably haven't been around this stuff long enough...
I have several Vortex scopes, some cheap (Strike Eagle for example) and some high end (x2 Razor Gen2). Never had a problem that wasn't resolved with a quick phone call (when a company rep gives you their personal cell phone number, and walks you through things on a Saturday morning, that says a lot about their commitment to their customers; a shout out to Scott Parks @Vortex for his time and patience). I also help run our local PRS style monthly matches, so I see a LOT of gear getting run, a lot of times, hard. I haven't seen a PST Gen II yet with problems. That's not saying I won't, I've seen issues with many things (don't get me started on Rem700 bolts coming off, and RPR's with rails and/or barrel threads so out of spec you wonder how it made it past any QC).
Shit breaks. Deal with it. The more you pay, the less shit breaks (generally speaking). If you buy an entry level LR optic, and we have all been there, you get an entry level optic. Meaning it works, has reasonably good glass and some bells and whistles. The thing is not going to be bomb proof. Period. It will not have the same time and attention spent on it as something twice (or more) the cost. Now that being said, and "entry" level LR scope is around a grand. That's not chump change for many folks, so for many some additional assurances are needed to make them feel more secure in handing over their hard earned cash. Hence the Vortex Warranty. You know, the one that pretty much FORCED other companies to do the same (funny that Burris now has it, and yet years before their "limited warranty" was hotly debated as being shit). They saw the writing on the wall (as others have; EOTech, Minox, SIG, etc.), as well as the logic behind it, and have followed suit. A win/win for all of us shooters (in my book).
As to some of the comments within this thread...
Shit happens, deal with it. Shit breaks. Was it during your planned hunt? And you didn't bring a back up rig? Sound like 7 P's to me (Proper Prior Planning Prevents Piss Poor Performance). Two is one, one is none. Own it.
Has it happened to me? Yep. That's where I learned to pack extra equipment if it's something (like a hunt of a lifetime) I want to guarantee being able to do. A painful lesson ($700 out of state tag, travel, hotel, food, etc.), but one that I only had to learn once. I suggest some of you think about that.
Birddog, I'd be careful stepping into these threads as Burris rep/sponsor; it doesn't make Burris look real upstanding. I'm not saying you're not telling anything that isn't the truth of what you've experienced, just saying that some may perceive it as being a petty way to ding a competitor's line of products. You know how it is on these threads, with the XTR II glass debate that comes up now and again (which many of us have PM'ed to each other about, to be honest but also be understanding that it is what it is; i.e. just don't comment unless someone starts saying "it's as good as a S&B" BS), so you should probably sit back and let Vortex's rep handle it (I don't recall Dave stepping into any of the XTR II glass debates either). Just something to think about...though I (and many others) do appreciate Burris also having a rep on this site.
Primus, people shouldn't be banned for using PRS as an example of trust in quality, durability and functionality of a scope (that's about the dumbest comment I've read in awhile). PRS guns get run hard, and often take a beating. Your comment belies either an ignorance of that fact, or that of a bloviated tough guy internet keyboard commando's opinions that are absolute, indignant and often completely wrong.
In closing, I'll echo Morgan's comment "everything breaks" (says the guy who's $4k Hensoldt 45 got dumped over by the wind a few weeks back, while on a fully extended tripod, and landed on the ocular housing, on the concrete shooting line; and no, their warrant isn't "no fault"; again, shit happens and shit breaks, deal with it). If you don't believe things happen and things break, than you probably haven't been around this stuff long enough...
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I appreciate Dave stepping in here too. Reminds me of something about “The man in the arena...”.
I have had the opportunity to stop into the Vortex facility in WI several times. Their commitment to Customer Service (upper case on purpose) is evident from the second you walk in the door. I’ve experienced few like it. I have a number of their products, both upper tier and lower, and have never had an issue. Sometimes it’s easy to loose sight of the technologies we are dealing with. Whether is a doppler radar, or a precision optic....take a step back just 10years and see where it has gone. I have a K Series 4x on the shelf from my youth. Every once in a while I take a look at it...look through it. Perspective.
I have had the opportunity to stop into the Vortex facility in WI several times. Their commitment to Customer Service (upper case on purpose) is evident from the second you walk in the door. I’ve experienced few like it. I have a number of their products, both upper tier and lower, and have never had an issue. Sometimes it’s easy to loose sight of the technologies we are dealing with. Whether is a doppler radar, or a precision optic....take a step back just 10years and see where it has gone. I have a K Series 4x on the shelf from my youth. Every once in a while I take a look at it...look through it. Perspective.
Good on you, Dave. Thanks for being on this forum!
I actually just leveraged Vortex's service department for my Razor AMG - looks like I managed to overtighten the turret set screws, and now the zero "slips" back into the old setting as I tighten the screws. Clearly my fault. They're sending me a part to try swapping, and if that doesn't work, they'll correct it via a trip through the service department. I'm trying to avoid having to send it in right now.
I visited Vortex in March, last year, while I was in Madison, WI on business. Dave isn't lying about them being shooting enthusiasts. Pretty much every guy manning the phones had one or more rifles in his cube. Very cool office environment.
I actually just leveraged Vortex's service department for my Razor AMG - looks like I managed to overtighten the turret set screws, and now the zero "slips" back into the old setting as I tighten the screws. Clearly my fault. They're sending me a part to try swapping, and if that doesn't work, they'll correct it via a trip through the service department. I'm trying to avoid having to send it in right now.
I visited Vortex in March, last year, while I was in Madison, WI on business. Dave isn't lying about them being shooting enthusiasts. Pretty much every guy manning the phones had one or more rifles in his cube. Very cool office environment.
The Razor isn’t the top scope in PRS because Vortex is sponsoring everyone that is using it. They’re running them because they’re tough sons a bitches. These guys are being sponsored so can afford a SB or whatever but are shooting Razors. If you look back three years SB led the pack but now it’s Razor. And PRS matches put a strain on gear and apparently the Razor has held up. Three years ago you’d see a few Razors at local matches but now more than half of the locals are running a Razor. To each their own but it’s pretty obvious by the shear number of them out there that the Gen 2 Razor is a reliable workhorse with excellent glass.
Another thing you want to keep in ind is that in terms of sales, Vortex is the largest company in the sports optics world right now. If you ship more product than anyone else, statistically, you will ship more duds than anyone else, but you also ship more of the good stuff than anyone else.
ILya
ILya
Du
It's like talking to a brick wall sometimes and you hear " but it has electrolytes" in the background.......
We got another autist on our hands incapable of reading comprehension. No one cares about what prs shooters use, litterly no one. (Except a fellow autist or poser)
It's like talking to a brick wall sometimes and you hear " but it has electrolytes" in the background.......
dumbest thing ive read in 2018, congrats...still early in the year though, keep up the good work
- Feb 16, 2017
- 478
- 427
Well said and much respect to you Birddog, much respect.
I think every vortex I have owned has broken, but so has every burris. One time the Vortex was my fault and they replaced it still.
I had one SB break 3 times in a row. Good luck with the other 10 or so. Same with nightforce - had great luck reliability wise. I have seen them all take a dook either directly or in my group of folks I shoot with.
Lesson learned? Buy the best fucking optic you can, because even the good ones may not live long.
I had one SB break 3 times in a row. Good luck with the other 10 or so. Same with nightforce - had great luck reliability wise. I have seen them all take a dook either directly or in my group of folks I shoot with.
Lesson learned? Buy the best fucking optic you can, because even the good ones may not live long.
There is litterly only one company with a perfect track record, and a feature set that demands zero compromises...
If you ain’t first, you’re last, Primus.
If you ain’t first, you’re last, Primus.
Can we just BAN Primus??
Three things break scopes - impact, recoil, and spinning the controls.
If the scope has a manufacturers defect, the three killers can almost immediately blast a scope. If it doesn’t then it becomes a matter of time.
The nice thing about PRS is it has more folks recoiling, impacting, and spinning knobs on more optics than ever
If the scope has a manufacturers defect, the three killers can almost immediately blast a scope. If it doesn’t then it becomes a matter of time.
The nice thing about PRS is it has more folks recoiling, impacting, and spinning knobs on more optics than ever
The original PST was a nightmare and really turned me off of Vortex for several years. Never used a Razor. The new Gen 2 PST 5-25 really has my interest as it checks a lot of boxes I'm looking for in a scope and the price is right. Very tempted to roll the dice with one.
Since I picked up the new (new to me) NF SHV, I wouldn’t even look at another Vortex under the Razor line. For me, the SHV checks all the boxes in that price range. It’s available in a FFP, illuminated, zero stop, and great glass. I’ve had a PST go down, and my Vortex Range finder go down. It’s NF for me, in that price range.
The above implies no more Kalhes or Minox for you?
Which scopes and what issues and results?
- Feb 16, 2017
- 478
- 427
I still have the Minox and khales. Full explanation.... I have the scopes I’m finally happy with. I don’t see myself continuing to swap and sell like I have been. I have had every major brand that I care to try and know what I’ll buy from here on out for new builds. If it’s a new Comp gun I’ll buy vortex, if it’s a new LR play rig like a 375 cheytac I’ll go S&B. The Minox is currently away getting my turrets unF’d and will be going on a 338 RUM custom build. The Khales was a turret issue where it went completely smooth on me like the click pin failed. So it comes down to personal preference for me and the Razor is my pick for rubbing against obstacles and not worrying about the aesthetics of the finish and S&B for my big dick guns. The Minox has the best glass I have seen and love the MR2 for hunting so it’s going on my new primary hunter. The Khales is currently sitting on a Slug Gun ha, I may toss it on my wife’s 7RM custom if she likes the reticle and get rid of her Zeiss 5-25. I look at the vortex and S&B like women, the S&B is the euro model I take to the country club with a soft, tight, velvety snatch that I like to show pics of to my boys and brag about. The Vortex is the smokin country girl that lets me put it in her @$$ and makes me feel good by telling me I have a huge dick when we both know the truth. I’m just happy to have found them both and that I don’t have to pick just one.
Best.
Review.
Ever...
Lmaoooooooo!!!
I love the “country girl” reference....
I’ll try it out....
My Weaver 6-30x56 I just ordered is like a 40yr old soccer mom with I lil too much in the trunk, but likes it hard and rough, and begs for more, but only has eyes for me....
All the people in this thread staying “if it’s not a gen 2 Razor then the rest suck. I’ll stick with S&B and NF”. You guys find me a $1000 S&B and NF with the same features and you can then compare them apples. Budget scopes come with budget scope problems. They all have them.... Hense the reason why these companies with the big expectations won’t put their name on them. As Frank said before in the this thread. Batch testing vs hand built. It’s not rocket science.
I thought you got run over by wheel chairs at the rasin-ranch..... maybe that was a dream...
I'd suggest going to some of the "gamer" matches and see for yourself how hard equipment is run and make sure to share some of your thoughts with them. You might gain some real knowledge instead of making shit up in your head.
Well, broken clocks.... I get it...Gota give it to you bender, you somehow got Chad, the Marine he fired for being a shitbag and an austic to all agree.
Bravo
Cheater. Don't let the country girl find out you are banging the euro trash - I happen to know she has a gun nearby.
I broke a Razor HD. They replaced it and didn't even give me guff about it. That was nice. I don't really like seeing the hate on them.
I would like a scope that just won't break, but its really nice to know you are covered if you do.
I would like a scope that just won't break, but its really nice to know you are covered if you do.
I have a Vortex G2 Razor on one of my AXs. Sold the one on my other AX to switch back to a S&B, though I’m going with the Ultra Short this time. I know it’s personal preference but to me the EBR-2C doesn’t cut it. Didn’t find anything else wrong with the G2 Razors. Good glass, good ergos and reliable. I just can’t stand that reticle.
H59 or bust for this guy.
H59 or bust for this guy.
Buy a low to mid level product... it's not going to be as reliable as top tier.
At least there is a somewhat hassle free warranty. Can't be said of a lot of other companies which offer comparable products at comparable prices.
At least there is a somewhat hassle free warranty. Can't be said of a lot of other companies which offer comparable products at comparable prices.
What about the PST Gen II ? My only personal experience with Vortex is with the Razor HD, and I am happy with it, but for the price, probably prefer other scopes more.
I recently started a tactical and long-range shooting shop, and carry some great scope lines. Mostly the big-name European scopes, plus NightForce. The Vortex reps called and I am weighing whether I want to carry their line. I don't want bad customer experiences. They have offer a sweetheart deal on the PST Gen1, and I have heard mixed reviews, but good things about the Gen2.
I have had problems with almost all of the Vortex scopes I have owned. A brief history:
First Vortex was a 6.5-20 Viper with BDC reticle. It was returned because turning the windage turret made 0 changes to the POI.
Second scope was a Vortex Diamondback 4-12. Scope performed just fine, no issues.
Third was a 6-24 Crossfire. This scope's elevation turret had something wrong with it. Long story short, the last 7-10 (can't remember) minutes of "up" elevation would not move the POI whatever those last several minutes remaining were.
Fourth was a 4-16 PST. Unfortunately, I sold that rifle and optic not long after I mounted the optic, so can't give a true recounting of it's performance other than stating that for the short time I owned it, there were no issues, it was good to go.
Then, I bought two of the the Gen 1 Razors at the same time:
I got the first one mounted up and noticed there was some internal reticle cant. It was explained to me that this cant was insignificant and well within the specs of these scopes. I had no idea, I just knew it was not plumb. The second had been used for about 4-6 months. I was at a match, showing off my Razor to one of the shooters when the MD walked up (a person I am not too terrible fond of anyhow) and said, "Vortex huh? You know why they have an unlimited lifetime warranty? Because you're going to need it." It was not longer than four hours later that I was in the later stages of that match when the elevation turret started slipping; something came loose in the elevation turret and I could no longer dial my elevation (Vortex was able to help me fix this over the phone but the match was long over by then). With the MD's comments having come to fruition just hours after he made the comment, I was absolutely infuriated (you guys can imagine what he was saying when he learned of the issue).
After those issues, I went on an "anti Vortex" bender for a while. Then the Gen 2 Razors came out. I swallowed some humble pie and bought another pair of those. On one of them, the set screws in the elevation turret backed themselves out (assuming to have been due to recoil). The interesting issue regarding this, is that I have a good friend who had the exact same issue occur with his. He called Vortex and said that Vortex's response was one that indicated they were well-aware of the issue, and in fact, had a "fix" for it. After learning of this, I did just a tiny bit of research and found this from BigJimFish's review of the Gen 2 Razor, found here: opticsthoughts.com/?p=1456
In that review (about half way down the page), he stated, "Also of note is that the elevation set screws loosened up once during testing..." I then heard about this same issue from two other shooters with these same scopes.
The warning with regards to this elevation set screw deal was to make sure you put enough torque on them so they didn't slip. After I recognized this as a relatively common concern, I became somewhat obsessed with making sure these damn set screws weren't backing out. For 2k+, I did not feel like I should have to check these screws before, during and after matches.
These are just my personal experiences with the brand. There are quite a few friends I have that have had experiences with Vortex's optics as well, including the Razor line.
I recognize that some of these issues may not be significant, but they could definitely fuck up a hunt or comp, and we all know how much money can go into those. Furthermore, having owned multiple optics in the similar price range (SWFA SSHD line, Bushnell Tac line), and having had zero issues, it is extremely difficult to have confidence in the Vortex brand.
I don't want this to come across as a "let's bash the shit out of Vortex" post, but experiences need to be shared. If Nightforce, Kahles, S&B, et al...are having issues, I would hope that we would share those as well. I also want to recognize the contribution that Vortex makes to the shooting sports. Vortex has been excellent for all of the shooting sports and has been one of the most supportive companies with regards to LE and mil folks, which simultaneously makes it difficult to criticize them.
First Vortex was a 6.5-20 Viper with BDC reticle. It was returned because turning the windage turret made 0 changes to the POI.
Second scope was a Vortex Diamondback 4-12. Scope performed just fine, no issues.
Third was a 6-24 Crossfire. This scope's elevation turret had something wrong with it. Long story short, the last 7-10 (can't remember) minutes of "up" elevation would not move the POI whatever those last several minutes remaining were.
Fourth was a 4-16 PST. Unfortunately, I sold that rifle and optic not long after I mounted the optic, so can't give a true recounting of it's performance other than stating that for the short time I owned it, there were no issues, it was good to go.
Then, I bought two of the the Gen 1 Razors at the same time:
I got the first one mounted up and noticed there was some internal reticle cant. It was explained to me that this cant was insignificant and well within the specs of these scopes. I had no idea, I just knew it was not plumb. The second had been used for about 4-6 months. I was at a match, showing off my Razor to one of the shooters when the MD walked up (a person I am not too terrible fond of anyhow) and said, "Vortex huh? You know why they have an unlimited lifetime warranty? Because you're going to need it." It was not longer than four hours later that I was in the later stages of that match when the elevation turret started slipping; something came loose in the elevation turret and I could no longer dial my elevation (Vortex was able to help me fix this over the phone but the match was long over by then). With the MD's comments having come to fruition just hours after he made the comment, I was absolutely infuriated (you guys can imagine what he was saying when he learned of the issue).
After those issues, I went on an "anti Vortex" bender for a while. Then the Gen 2 Razors came out. I swallowed some humble pie and bought another pair of those. On one of them, the set screws in the elevation turret backed themselves out (assuming to have been due to recoil). The interesting issue regarding this, is that I have a good friend who had the exact same issue occur with his. He called Vortex and said that Vortex's response was one that indicated they were well-aware of the issue, and in fact, had a "fix" for it. After learning of this, I did just a tiny bit of research and found this from BigJimFish's review of the Gen 2 Razor, found here: opticsthoughts.com/?p=1456
In that review (about half way down the page), he stated, "Also of note is that the elevation set screws loosened up once during testing..." I then heard about this same issue from two other shooters with these same scopes.
The warning with regards to this elevation set screw deal was to make sure you put enough torque on them so they didn't slip. After I recognized this as a relatively common concern, I became somewhat obsessed with making sure these damn set screws weren't backing out. For 2k+, I did not feel like I should have to check these screws before, during and after matches.
These are just my personal experiences with the brand. There are quite a few friends I have that have had experiences with Vortex's optics as well, including the Razor line.
I recognize that some of these issues may not be significant, but they could definitely fuck up a hunt or comp, and we all know how much money can go into those. Furthermore, having owned multiple optics in the similar price range (SWFA SSHD line, Bushnell Tac line), and having had zero issues, it is extremely difficult to have confidence in the Vortex brand.
I don't want this to come across as a "let's bash the shit out of Vortex" post, but experiences need to be shared. If Nightforce, Kahles, S&B, et al...are having issues, I would hope that we would share those as well. I also want to recognize the contribution that Vortex makes to the shooting sports. Vortex has been excellent for all of the shooting sports and has been one of the most supportive companies with regards to LE and mil folks, which simultaneously makes it difficult to criticize them.
The guy expects a $900 scope to be on par with $2500 scopes. It doesn’t work like that. There are TONS of PSTs out there. And the new Gen 2 PST is a great bang for the buck with the features... but like any $1400 msrp scope, you’re going to have issues here or there. Failure is based off of percentages. When you sell a shit load of something, 2-4% of a shitloat still is probably enough public failure to scare people. But when company x only sells a handful of scopes in that price range 2-4% of failures is a lot less. It’s not apples to apples.
The PST Gen 2 is a great option for people in that price range. People just have to realize their personal expectations and if they have Razor Gen 2 expectations then they better end up buying a Razor Gen 2 or they will be another post in the “another vortex down” thread.
I look at Vortex's customer service a little differently than most of yall. In the past year I have had 2 scopes go down (NF and Steiner) and one go in for service (Leupold). In the past 2 years I have owned 3 XTRIIs and two went back for service. The Steiner went back 3 separate times and finally met its demise due to a parallax failure. Steiner shipped me a new scope. The NF went back for a turret issue and was repaired. Burris replaced two scopes and repaired one. I considered all of these experiences to be above satisfactory and left me with a positive impression of each companies Customer Service. Having said all that, what I was not happy about is the time it took them to do so, in the ballpark of 4-6 weeks.
My first purchase with Vortex was based on more than the iron clad warranty, but that was what finally sealed the deal for me, as I was tired of waiting a month to get a scope back. I have not heard of any Vortex taking longer than 2 weeks to get back. Most in the 6-8 day range. I personally would prefer to have a working scope back sooner than later. Just my 2 cents.
My first purchase with Vortex was based on more than the iron clad warranty, but that was what finally sealed the deal for me, as I was tired of waiting a month to get a scope back. I have not heard of any Vortex taking longer than 2 weeks to get back. Most in the 6-8 day range. I personally would prefer to have a working scope back sooner than later. Just my 2 cents.
I'd have to second @blbennett1288 opinion. I look at warrantly a lot for scope purchases. I had a Vortex PST gen 2 1-6 that had an issue (that im pretty sure I caused by torquing my mount waaay too tight) I shipped it to Vortex and had it back within a week; as a bonus they sent me a report telling me what they did/replaced/repaired etc. it was very nice.
Well crap. Guess I better unload my Vortex scopes and head over to walmart to grab some Barskas.
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