So I understand this clearly, your Gen 1 Razor was fixed over the phone. Unless they were instructing you in how to glue it back together it sounds more like user error than a defective scope. Could you tell us what it was you were told to do over the phone in case another user has the same issue?
Regarding your GenII turret screws coming loose, I also wouldn’t claim this as adefect or malfuction and would clasify this under user error. To avoid over or undertightening the outer turret set screws, I contacted Vortex for torque specs. Where Vortex dropped the ball was not listing this in the owners manual but a quick call to a helpful CS rep got me the info I need to avoid a User Error situation. I was told they should be torqued to 8-12in/lb. I immediately called the helpful people at Fixit Sticks and ordered a 10in/lb torque limiter for my set. I noticed I was not tightening those little screws nearly as hard as I should once I used the limiter. Haven’t had any issues since. Highly recommend getting good tools to help in the User Error QC Dept, saves a lot of unnecessary headaches.
That same range trip with my new torque limiter I watched a guy getting his new Blaser in 300 RUM with big NF optic set up in a lead sled for a “muley hunt”. Was trying to get it “point blank zero’d” at 200yrds but wasn’t hitting at 300 on 18”x18” paper. Offered my torque wrench set but he had it all figured out. Asked him what app he was using for his dope and he said he didn’t need it for his “point blank zero”, the info he needed was on the box. Too often the American independent mentality is foolishly humorous because we think we know better. I am sure he will complain that the Blaser can’t hit the broad side of a barn and the NF doesn’t hold zero or some shit. Yet if you checked his setup you would find ranom torque values, incorrect scope adjustments and every other user adjusted value out of spec.
In the end, Vortex may make an occasion bad scope but crying foul on their quality because of your torque value is sad and avoidable as were his issues.
So the scope works fine for a few months and stops working toward the second half of a match after I haven't touched the thing, and in your opinion, it's "more user error." LOL! Keep telling yourself that.
"Could you tell us what it was you were told to do over the phone in case another user has the same issue?" Dude, this was how many years ago now? It was something to the effect of peeling the turret cap off and turning the entire spindle setup down, IIRC.
"Regarding your GenII turret screws coming loose, I also wouldn’t claim this as adefect or malfuction and would clasify this under user error." Well, I guess it's a good thing I don't buy 2,000.00+ optics off of the opinion of random internet guy, now, isn't it? You have no idea what I did to try and rectify that situation, so speaking to it, and making assertions isn't going to prove your point and may make you look even more obsequious than you already do.
"In the end, Vortex may make an occasion bad scope but crying foul on their quality because of your torque value is sad and avoidable as were his issues." Stop it, now you're just being sycophantic.
So I have a number of Kahles scopes at this point. You know what I did? I took them out of the box, TORQUED THEM DOWN WITH MY WHEELER FAT WRENCH, zeroed them, set the zero stops, and started shooting.
Do you know how many times I have had to TORQUE the elevation turret cap set screws with my WHEELER FAT WRENCH? In fact, even typing that out sounds stupid; point being, you shouldn't have to torque down elevation turret cap set screws. I had never done that with any other scope, and I've had quite a few at this point. Anyhow, with regards to my Kahles, I didn't torque them down, I used the fucking allen wrench provided and tightened them until they were finger tight. Guess what has not come loose? I had to laugh at the poor guy up top here who tightened his AMG screw down so tight that it marred the surface of that assembly. I'm starting to wonder what your's looks like with 10in/lbs. My buddy was advised 8 when he called in.
Furthermore, I have yet to be out shooting, need to dial my elevation, and the turret just spins freely. I haven't yet had that experience with my Kahles.
So now I have to know your opinion on how the one guy fucked up and his eyepiece lense fell out on his PST. What did he do (or not do) to have that happen? I'm guessing he didn't use a torque wrench to tighten the ring cap screws, and so he tightened them so much, he literally squeezed the scope tube until it popped out. If only he would've used "good tools," it may have helped him in the "User Error QC Dept."
