I love my Labradar and have had no issues. I don't shoot supressed or rimfire so that should be taken into account.
I did have loan of both a Labradar and Magnetospeed and made my decision based on my first hand experience. YMMV
I agree that whoever designed the flow of the GUI needs to be replaced with someone who knows wtf they are doing. It has a processor, it has a display, and just some competence in design is all that would be required to make the user control more intuitive.
I did, however, buy a aiming accessory from
@Tyler Kemp and IMO this is an essential piece of kit for the Labrador.
One example of a problem (or scattered reports of issues) with a consumer electronic device is not sufficient for me to condemn a company. ALL electronics have field failures no matter how well tested (and I did a lot of specification of full spectrum testing for military electronics back in the day...MIL-STND-810 stuff). If the problems are wide spread or endemic, then hell yes, let's roast them. But if not, then the focus (IMO) should be on CS and warranty support. Did the company take care of the problem effectively and efficiently.
Quite frankly, if the OP submitted a ticket to Labradar last Wed (no time of day noted, I think) and if he doesn't get a response by COB today (Monday) then yes, I would get on the phone with them and my first question would be "why the fuck haven't you responded". And no, COVID is not an excuse as CS can be done anywhere (like from home) with an internet connection. I know this from first hand experience also.
Cheers and best of luck to the OP. And while I do think Labradar owes his a response, I believe that the suggestions to contact Midway are valid and good. They will respond.