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Not a good 1st post...but I need to vent. Remingt

#51
Re: Not a good 1st post...but I need to vent. Remingt

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ajwarrior</div><div class="ubbcode-body">kdixer are you familiar with the phrase "crap rolls downhill"? Then let's apply that concept here. I don't know who you've spoken with at Remington but if you are speaking with CS then you are dealing with non-decision makers and all they want to do is get you off the phone. Off the phone quick! They have little to no skin in the game. Try to get to the real decision makers like Ted Torbeck (CEO) or Steve Jackson (CFO). Odds are you won't get to speak with them but you may get their assistant. If you do get one of them or their assistants be courteous. Explain your issue and the steps you've taken, the gyrations and how you are being told you are now going to have to wait many more weeks. Ask if they can help you get a much faster resolution. </div></div>

Any advise on how to reach someone like that? Do you have any contact information that would help me reach out to someone like that. I have sent Remington an e-mail with no response. I have spoke to 4 different people at their repair center. One of whom put me through to who I was told is the repair centers manager who has yet to return the voicemail I have left him.
 
#52
Re: Not a good 1st post...but I need to vent. Remingt

Go to the Remington website and look for the "Contact Us" navigation link. In this case it is at the bottom of their page. Also look for "company information" and on public owned (stock market/share holders) look for investor relations. That is how you find out who the officers are. Anyway to save you the time here are the two numbers for Remington's Corporate Offices in Madison, NC - (800)243-9700 or (336)548-8700. Good luck and remember to be courteous and have a little humility.
 
#53
Re: Not a good 1st post...but I need to vent. Remingt

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: juliomorris</div><div class="ubbcode-body">Should have bought a Savage.



Sorry couldn't resist. </div></div>+2. The Savages are much better, and have much better customer support.

I also have had bad experiences with Remingtons, and to top it off, in the group of guys I hunt with everyone one of them that has bought a Remington in the last few years has had problems with it right out of the box, and several of them that have tried to send it to Remington have ran into the same issues you are.

This is why I can no longer recommend Remingtons, and no longer use them. This is unfortunate as they used to make products that any company would be proud to have their name on, now they just make junk, and won't stand behind it without a major hassle.

This being said, I also hope that you can get this worked out quickly. As stated above, if it was me, I'd be trying to get in contact with someone higher up on the chain as ultimately they are the ones that will have to make the decisions to refund your money, or the ones that have the power to speed things up if they won't refund it.
 
#54
Re: Not a good 1st post...but I need to vent. Remingt

After reading about your problem, I made it a priority to see if I had the same problem in case I had to send it off to Remington for 6-8 weeks.

I finally pulled out my old extractor. I tried loading an empty case without the extractor installed and the bolt closed easily. Installed the new extractor and the bolt seems to close correctly with an empty casing. Hopefully it will work out at the next range trip.
 
#55
Re: Not a good 1st post...but I need to vent. Remingt

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: ajwarrior</div><div class="ubbcode-body">Also look for "company information" and on public owned (stock market/share holders) look for investor relations. That is how you find out who the officers are.</div></div>

Ah, but Remington is not a publicly-traded company - they are owned by Cerberus Capital Management since 2007. Other can feel free to add their own punch lines.
 
#56
Re: Not a good 1st post...but I need to vent. Remingt

Eric your right, Cerberus is the top of the iceburg with Freedom Group, Inc. being the "firearms division" which controls Remington, Bushmaster, Marlin, DPMS, AAC, etc..

My point about the company information or investor relations of companies is that we can find names of those that we might can ask for help. And sometimes if word comes down from the top (management) to check something out it often times does. Hence, crap rolls downhill

kdixer I'll follow this thread to see if you are able to get through to the offices or officers I've suggested. Sometimes the "C-Levels" like to step out of their normal work grind and help a consumer. Maybe you'll be one of those customers. If I have anything else constructive I'll offer it up.
 
#57
Re: Not a good 1st post...but I need to vent. Remingt

Sounds to me like you have a choice to wait or spend money on a competent gunsmith. Its not like a car where you bring in the vehicle to any dealer and get warranty work...firearms just don't work that way.

You can get your bolt fixed with the factory crap extractor (if that's the problem)...it is crap by the way. Or you can get it upgraded to a new extractor (Sako or AR-15). Maybe that the bolt isn't straight with the chamber. That would make me look at the barrel as well.

sending it in and waiting is probably the best thing since it could be several issues. Or plan on a few hundred bucks to get the action squared up and be done with it.

Don't listen to those that say you "need to spend more money on a good gun. That is a load of crap. Many of those people have to have the "neat stuff" to make them feel good. They feel the need to make others feel like they purchased crap because they need to justify their expense.

You made a fine choice...don't 2nd guess it. Sometimes the stuff that is man made just has issues. Ever hear the people that own Ferrari, Porsche etc complain that the mechanic has sat in it more than they have? Guns are no different.

one other thing you can do is start at the top as suggested above. Here is the link to the 10k the gives the names of executives.
http://sec.edgar-online.com/remington-arms-co-inc/10-k-annual-report/2008/03/28/Section31.aspx


edit: Tried to find numbers quickly but really only found stuff you need to pay for.
http://www.netprospex.com/company/executives/Remington-Arms?companyID=1793700
 
#59
Re: Not a good 1st post...but I need to vent. Remingt

Having read most of the posts here, I count myself in the group having had good results and experience with Remington. I currently have three...a SPS SS in .308 Win (2008), a XHR in .25-06 Rem (2010) and a SPS Varmint (2011). All three shoot to <1MOA with factory ammo and, with my handloads, all will shoot to at least 1/2 MOA off a Caldwell Leadsled and/or Harris bipod with rear bag.

I'm prepared to concede that all manufacturers have occasional issues and I do recognize at least one leaves final QC to the buyer (not Rem...if they do, they've passed my inspection). Now I own 11 rifles, 4 1953-55 vintage Garands from HRA and SA by way of CMP, 2 M1As, and 5 hunting rifles (3 Rems, a Win 70 and a Savage 116), and all meet or exceed factory-stated experience, specs or standards. I doubt that I'm the lone ranger.

I believe that customized guns, if properly built, will perform at a level superior to factory guns...for all the obvious reasons. That said, I have yet to experience problems with any of my rifles or shotguns. I am scrupulous in my care for them and in handloading for them. I have no doubt that there are turkeys that show up but their occurrence seems overstated on many fora. Not trying to pick a fight but I can't help but think that I don't have a guardian angel standing between me and defective rifles. Jus' sayin'.

FH
 
#60
Re: Not a good 1st post...but I need to vent. Remingt

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: dvsdev</div><div class="ubbcode-body">After reading about your problem, I made it a priority to see if I had the same problem in case I had to send it off to Remington for 6-8 weeks.

I finally pulled out my old extractor. I tried loading an empty case without the extractor installed and the bolt closed easily. Installed the new extractor and the bolt seems to close correctly with an empty casing. Hopefully it will work out at the next range trip. </div></div>

i have been having the same problem with my 700 sps tac, but this only happens on every other round that i put into the chamber.. sometimes is closes easily, most of the time it doesn't.. where did you purchase the new extractor?
 
#61
Re: Not a good 1st post...but I need to vent. Remingt

I have Remy's and Savage and Winchesters. I've been lucky in that they all been good guns.

I think Remy needs to make it right.

And your do need to go to a decision-maker who will see the reputation risk that poor CS can bring to a co., especially someone like Remy who gets enough bad press and could easily send you a new well tested gun and protect it's reputation which is really the cornerstone of any good business. And that' only comes with delivering good products at affordable prices and standing behind what they sell.

Stay with it. I'm confident they will make it right. Bummer that this happened.
 
#62
Re: Not a good 1st post...but I need to vent. Remingt

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Flatbush Harry</div><div class="ubbcode-body">Having read most of the posts here, I count myself in the group having had good results and experience with Remington. I currently have three...a SPS SS in .308 Win (2008), a XHR in .25-06 Rem (2010) and a SPS Varmint (2011). All three shoot to <1MOA with factory ammo and, with my handloads, all will shoot to at least 1/2 MOA off a Caldwell Leadsled and/or Harris bipod with rear bag.

I'm prepared to concede that all manufacturers have occasional issues and I do recognize at least one leaves final QC to the buyer (not Rem...if they do, they've passed my inspection). Now I own 11 rifles, 4 1953-55 vintage Garands from HRA and SA by way of CMP, 2 M1As, and 5 hunting rifles (3 Rems, a Win 70 and a Savage 116), and all meet or exceed factory-stated experience, specs or standards. I doubt that I'm the lone ranger.

I believe that customized guns, if properly built, will perform at a level superior to factory guns...for all the obvious reasons. That said, I have yet to experience problems with any of my rifles or shotguns. I am scrupulous in my care for them and in handloading for them. I have no doubt that there are turkeys that show up but their occurrence seems overstated on many fora. Not trying to pick a fight but I can't help but think that I don't have a guardian angel standing between me and defective rifles. Jus' sayin'.

FH </div></div>

I once felt the same way you do. I chose to ignore all the bad ratings people have been giving Remington these days. That decision was based on the many Remington's that my family owns that function great and shoot well. But this experience has left me feeling foolish for ignoring what I too once believed was "hype". I was naive to believe that all the bad reports were not going to have an impact on my Remington experience.

A simple common extractor issue would have been fine with me. I would have been more than happy to order and replace that cheap part on my own accord to prevent loss of use of the firearm. But this gun has a serious alignment issue. Something is not machined properly. I sincerely suspect the barrel threads in the action are offset from the centerline of the bolt.

This is not about recieving the occasional lemon. It is about recieving a lemon that their "premiere repair center" could not fix and now I am in for a long wait to recieve a useable product. I feel as if I am being punished for having faith in Remington and now I will not even have this firearm to hunt with this season.
 
#63
Re: Not a good 1st post...but I need to vent. Remingt

I bought my first Remington recently, an SPS tac in .308. Unfortunatly I had problems too, although so far they have been mild.

I wouldn't feed right, the bolt would just go over the first two rounds. Something with the magazine spring and the angle that the follower sits. Secondly, the feed lips machined into the reciever scratch the casings pretty bad. Both of these issues have been fixed, but for a brand new gun from a well known manufacturer I expected no problem.

I have not mounted a scope or shot the rifle yet, so there may be more problems. I could'nt recommend remington either at this point. I would forewarn people of the problems I have had, and read about.
 
#64
Re: Not a good 1st post...but I need to vent. Remingt

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: DerMeister</div><div class="ubbcode-body">the bolt would just go over the first two rounds. Something with the magazine spring and the angle that the follower sits. Secondly, the feed lips machined into the reciever scratch the casings pretty bad.</div></div>

That's the other problem I have with my SPS Tactical. If the round isn't picked up from the magazine, the bolt won't feed the round into the chamber. The casing also gets scratched up along the sides when feeding.

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: DerMeister</div><div class="ubbcode-body">I could'nt recommend remington either at this point. I would forewarn people of the problems I have had, and read about. </div></div>

Like I said earlier, the SPS Tactical is the most POS rifle I have ever owned. However, the 5R is just the opposite. No problems whatsoever and I have shot under 0.4" @100 and consistently under 0.5" @100. I got the SPS Tactical before the 5R, so I have not given up on Remington.
 
#65
Re: Not a good 1st post...but I need to vent. Remingt

CS...kind of a lost art now days. When I used to manage a shop I checked every gun that went out on the shelf. Every so often I'd find one that something wasn't right on, trigger, bolt, sights...something. The owner would either fix it or send it back.

a simple test, even with a snap cap may have prevented this. Most shops wont let you cycle ammo through it but many will show you while they do it. Next time ask to have ammo cycled, if they don't...leave.
 
#66
Re: Not a good 1st post...but I need to vent. Remingt

Well I called Remington today so I could get the repair # so that I would have all info possible before I tried to reach a "higher up". They said they have the rifle on the bench now. Not sure what happened to the 6-8 week wait I was quoted but I am not going to complain about them being "ahead of schedule". I have my fingers crossed that this will be resolved soon.
 
#67
Re: Not a good 1st post...but I need to vent. Remingt

I just spoke with Remington, they are going to mail me a check for a refund. Woohoo, it will soon be over! Hopefully it will cover the return shipping I had to pay as well.
 
#69
Re: Not a good 1st post...but I need to vent. Remingt

Don't start tap dancing yet. Had a 8 month ordeal on a Bushy ACR. After 3 trips back, they finally agreed to buy it back, but the check had to come from up the company chain. This took over 2 months & several more phone calls. The whole experience was a train wreck.
When your not getting satisfaction in reasonable terms, request to "escalate" the call to the Dept. head. Unfortunately, one must sometimes climb a few rungs to get results. As many headaches as I've had with equipment, the things I love to do are more than worth it to me.
Every once in a while, a company will impress me. Case in point: Bought an FN 57 pistol from Buds, and it showed up with 10 rnd mags (I'm in Texas for God's sake). This wasn't stated in the description of the gun. When I finally did get a human on the phone at Buds, I was told to call FN about it. Leaving word for the manager at Bud's got no response.
Enter Bob Ailes with FN USA. Got the proper mags lickity split, along with a nice hat and t shirt. This was not lost on me as I researched a new bolt gun, and my new FN SPR will be here Tuesday. Wasn't hard to do, since my FNAR has proven to be an excellent value.
While CS does seem to have suffered lately, there are still good companies out there. Sites like this can be of great help in finding the right place for your hard earned dollars. I think the internet may be the best tool ever for the prudent consumer. Fight the good fight and do business with companies that earn it. The ones that don't will improve or die.
 
#70
Re: Not a good 1st post...but I need to vent. Remingt

<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Radar86</div><div class="ubbcode-body">ah, I bet you're very happy!

</div></div>

LMAO

This pic. got me rolling after all this serious stuff!
 
#72
Re: Not a good 1st post...but I need to vent. Remingt

Congrats kdixer. As phm14 said stay on it until the check shows up. Good luck with your selection of a new stick to replace the SPS.
 
#73
Re: Not a good 1st post...but I need to vent. Remingt

Well I have checked on the status of my refund and this was the response:

"We are just waiting for accounts payable to send the check out."

11/1/2011 and still waiting????
 
#74
Re: Not a good 1st post...but I need to vent. Remingt

hmm not sure how I missed this thread I hope it works out for you .

Do you happen to have any pic's of the damaged cases ?

I have a SPS and it's a tac driver no issues at all .
 
#75
Re: Not a good 1st post...but I need to vent. Remingt

I'm in the manufacturing Industry. Not firearms, but at the end of the day everyone has someone to answer to. I highly suggest calling them back and asking for a "failure analysis report". In the manufacturing world that means someone will have to document the failure and stamp their name to the final findings on a report. They are counting on you giving up. Keep you foot on their throat until the matter is resolved.
 
#76
Re: Not a good 1st post...but I need to vent. Remingt

Like every other gun company in recent years, quality has been going doing down due to economy, unfair trade and outsourcing and a weak dollar policy. Apologies for broad brush-there are still good companies, they are good because they keep CS a high priority! Remington 700 is a great gun but Remington is a huge company with many govt contracts, the American civy buyer is less and less of a concern for such companies. Keep the heat on them!
As for Remington having headspace issues or tight chambers, I once had a 700pss in 308(1999mfg) that was definately on the tight side! The bolt grinded tight on empty, and chambering on a round you could feel brass getting crunched and it took a decent grip to close the bolt! It wasn't enough to cause a pressure issue I don't think nor did I reload for it just fired factory rounds-back when even 20rds match ammo was only $6-8 or so! Anyway it was a consistent .4 moa shooter with black hills and federal factory match. I was told the accuracy was due to being so tight forcing the bullet tighter into the bore, I've come to realize that's not nessicarily true as good accurate guns can be fitted and made to operate smooth as silk.
 
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