I'd like to thank Ryan at Special Purpose Rifles (
@PRDRIVER) for helping me navigate Desert Tech's warranty.
I purchased a SRS chassis directly through DT during their Labor Day Sale.
Right away I noticed that something was not right with the scope rail. I could put a .004" feeler gage underneath the rail and could see light between the rail and chassis in several spots.
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I took the rail off and saw that the machining was very uneven.
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Desert Tech wanted to get the chassis back to inspect it. So it was returned and I was happy that they were willing to take it back to investigate.
A week goes by and I get a nice reply stating according to the Engineers, this chassis is in spec and can be returned to me
. But I was really not happy about this reply. I could say a lot more but won't. I contacted Ryan at Special Purpose Rifles and he helped me with this and worked with Desert Tech to replace the chassis. I am very thankful that he was willing to help me.
Ryan let me know that they have their own quality checks that they go through with these rifles before they sell them to customers and that they can often match any sales that Desert Tech is having. Knowing this now, I would just buy directly through Special Purpose Rifles instead of directly through DT.
A couple of things I learned along the way:
- Desert Tech does not publish or say what the torque spec is for the bolts on top rail. I have no idea why they wouldn't. Mine broke loose at around 15 in-lb.
- Apparently sometimes DT paints the F/S (Fire/Safe) indicators on the side panels. Mine were not painted and I asked them to but ended up getting ignored on the response. I guess the paint wears off easily anyways so what does it matter? Just thought it would have been nice, especially at the range when someone is asking if the gun is on safe or not.
- If you have any questions about DT or any of their rifles, it's worth a call to Special Purpose Rifles. Ryan has a lot of knowledge on these rifles and has good relationships with the people that work at Desert Tech.