Poor SOB working the customer service phones that day: "Do you get any error messages on your Tesla app at all?"
I would like to point out that while my Ford Econoline E-350 suffers from a number of flaws that would be unacceptable to modern EV buyers, it also is at low risk from suffering a broken window due to slamming the door too hard and that I've yet to break off any pieces of the frame while attempting to recover other vehicles (and if such a calamity were to occur, it could be fixed by a local farmer with a buzz-box stick welder).