Leupold has been a staple on my and my boys rifles for 30 years.
Straight 4 and 6x , Vari-X III 4.5-14x40 tacticals in both duplex and Mil-dot graced some varmint and tactical bolt guns, 6.5-20 x40 fine duplex on HB varmint rifles. My primary calling rig has a Vari-X III 4.5-14x50 Illuminated Mil-dot reticle and is used both day and night on coyotes. Handguns also have Leupolds in 4x and 2x. Oldest son has 3.5-10x40AO Vari-x III on his .25-06. I put a silver 3-9x40 on my son-in-laws .30-06, 1.75-6x VX3 , I have other scopes but I really like my Leupolds.
I'll share a customer service story from about 1994. My youngest son was turning 12. He had been using a Ruger 77 stainless synthetic in .223 with a Bausch & Lomb (remember them?) variable on it for hunting. He got his heart set on the then new Remington 700 VS Carbine in .223 Rem. it was a limited edition of 5000 20" barreled guns and he was really yearning for it.
I told him I couldn't afford it, then set the gun dealer on the lookout for one. Got a Leupold 4.5-14x40 Mil-dot Tactical in, then the rifle came in. We unboxed and went to mount and bore sight the scope on Monday. To my horror, the target turret turned in the scope body. Not the knob, the entire elevation turret. We were leaving on Thursday for a prairie dog shoot in the OK panhandle for my son's 12th birthday.
I called Leupold Customer Service and spoke with a true gentleman, Garth Kendig. I explained the situation to him and he over-nited a replacement that afternoon, WITHOUT ME SENDING THE DEFECTIVE ONE IN FIRST. Got the new scope in on Wednesday and got it mounted on the gun. Wednesday evening I had my son place an AR15 in a soft case before he went to bed. After he went to bed I replaced the AR with the VS Carbine. We loaded the suburban the next morning and headed west 300 miles to our prairie dog spot. Gun dealer sent the defective scope back for me.
Son shot for a couple of hours with another bolt gun (which happened to be a 700 VS .223 in 24" length) and I suggested he break out the AR. He went over and dragged out the AR case and slid out the gun inside. He looked at it funny and said "Dad, this isn't an AR." He told me later he thought he grabbed the wrong case. I asked what it was. He said "It's a VS." He still didn't get it.
I asked "How long is the barrel on that gun?" He held it out at arms length and looked it over. The look on his face when he recognized what he was holding is one of my fondest memories. Best birthday he ever had.
When I got back I wrote a letter to the Leupold President Werner Wildauer praising Garth Kendig and the customer service he provided. Garth made my surprise successful and I am forever grateful to him for that. That is the one and only defective scope I've ever received from Leupold. Edit: I got a call from Garth, saying he had just left the President's office regarding my letter. He asked what size hat and coat my son wore. I told him.
Joe received a Leupold cap and jacket for his birthday as well
Dozens have come and gone, but I will be faithful to Leupold. Yes, I'll buy others as well, but I'll always check to see if a Leupold will fit the bill for what I'm looking for. Garth is probably retired by now and maybe his replacements need a bit of time to adjust to spot they fill. Everyone is new to a job sometime. I don't know if others here and their more recent experience shows a possible change in company policy toward customer service. I'm just sharing mine.
Edit: found a couple more pics of Joe at 14 with his rifle. Thought I'd share.
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