I felt the need to post something here regarding the outstanding customer service I received last week from Greg and Jay at Vudoo Gunworks. It seems I have one of the rare Three 60's that has sporadic ejection problems. I've been in contact with Greg at Vudoo, and it happened that I was passing through St. George, UT last week. I asked if I could stop in so he could have a look at the issue as well as help me with a couple of other things I was seeing. In addition to the weird ejection problem, I was having problems with feeding if my mag was touching anything. I also have seen a little bit of the "first shot flier" problem. Not bad, but anything is noticeable when a gun groups this well. Anyway, after giving the specifics to Greg he asked me to stop by the shop on my way through.
When I got there Greg was waiting for me and asked me to grab my gun and come to the shop. We went directly to the bench of Jay, who while young, is clearly already a craftsman. Greg told me that it's not uncommon for the mag catch in the Bravo chassis to not work quite right, so he had Jay fab one up ahead of time for me. Note that this is for a gun that I put together, with an action from Mile High and a Bravo from KRG. This isn't a Vudoo-assembled rifle, yet they were taking time out of their day to help me out with a problem that they didn't create and they couldn't control.
While Jay was working on my chassis, Greg grabbed a borescope and looked at my chamber. I also showed him some targets with examples of groups where the first round was outside of the rest of the shots. This only would happen if the rifle had been sitting for more than a few minutes. If I shoot two consecutive five-shot groups from one magazine, the second group is always very tight. Or, if shooting a ten-round group, the first round would be outside the group and the rest would be where they should be. Greg looked at my crown too, and it was good. He suggested the carbon ring in my chamber is likely causing my problems and gave me a detailed description of cleaning procedures and discussed the idea of "good" fouling vs. "bad" fouling. Since getting home from this visit I see that Greg has a video on youtube about cleaning a Vudoo.
After this I got a complete tour of the shop from start to finish, and it's quite impressive. I've worked in aerospace machine shops and have inspected machine shops for my company's clients, and this one is a good one. These rifles are expensive because corners aren't cut in manufacturing, and the results show this.
After the tour, we got back to Jay who had installed the new mag catch, test-fired the gun with my magazine, then modified a couple more magazines for me to try to see if they would fix the erratic ejection issue. In his tests at the bullet trap he found that whatever he had done seemed to help a bit, but may not completely solve the problem. I was told that they're still investigating this issue in-house and they'd notify me when they get it completely figured out. This is OK with me, as I'm not competing with the rifle at this time and the ejection is basically an inconvenience, not something that will cost me points. I should note that they had previously offered to let me send the rifle to them for a thorough evaluation, but left that decision up to me.
I've seen the posts
@RAVAGE88 has made on this forum, and the help he has provided to people here, and was always impressed. But what Greg and Jay (and everyone else I met) did for me was way beyond what I expected. I thanked both guys before I left, but I think a public thank you is in order for the way they treated me. Outstanding work, Vudoo Gunworks!
