I actually have some input on this. In digging into the scope sent back to Greeley by
@khuber84 , I had a lengthy conversation with the sales manager for Burris. We were trying to determine the status of his scope and why he hadn't received a call back. We knew it was checked in, but then it went quiet.
We actually discovered an engineer had grabbed it from whatever shelf it was on and started troubleshooting it before it was entered into the system that keeps track of its progress. So there was essentially, no record of its status.
The good news is that it got worked on quickly, and Monday morning they had determined what it was doing. So they decided to send Khuber a new scope.
I think they are working hard to step up their game for the XTR3. This is the busiest two months of the year for Burris, and they dont have a massive staff like some bigger optic manufacturers. I think they are grabbing these scopes up and trying their best to handle these service issues quickly. Time spent emailing and calling customers takes significant time away from repairing and sending out scopes. There aren't dozens of people in these departments. With a couple fellas out for hunting season there is less than a handful.
I would agree with you fellas that a return call or email would be appreciated. I'll forward it as an issue. Hopefully at the end of the day they are able to effectively clear up the issue and everyone gets a good functioning optic in hand.