Orkan,
After you shipped me the incomplete CPS unit, took two weeks to return my call, wanted to sell me the missing parts, refused to ship them until paid for even though I was set up on a coyote call and did not have my wallet, then had your flunky kid call me, put me on hold for you to tell me to fuck off, no I won't be calling. I simply made the parts.
You can tell a lot about a person by how they do business.
Email from @rth1800 on Monday December 30th, 2019 - 9:42AM
Sir,
I purchased a CPS in the last year. I used it exclusively with small primers. When I changed to the large primer set up I could not locate a large primer rod. I may have misplaced it or it may not have been shipped. I really have no idea. At any rate I would like to purchase one ASAP.
I tried to call but did not reach you so I am emailing rather than try to expaine on a recorded message.
Thank you and feel free to call or send and I will pay off invoice.
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Reply from my staff on Monday December 30th, 2019 - 1:45PM
Hey (name redacted)!
My apologies for missing your call. I can get one sent to you when the weather clears
for the cost of shipping. I will return your call ASAP.
Thank you!
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We attempted contact several other times, but could not reach
@rth1800
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Reply from @rth1800 on Monday January 1st, 2020 - 9:42AM
Josh,
Sounds great, thank you!
(his address and name, redacted)
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We attempted contact several more times, but could not reach
@rth1800
January 2nd, when my staff finally contacted him, they identified themselves and
asked if now was a good time to talk, just as I've instructed, and just as they ALWAYS DO. @rth1800 responded in the affirmative. When asked for payment information, and informed that we can not ship products without first being paid,(in this case ONLY for shipping) in the nicest possible tone,
@rth1800 screamed the most vile and profane insults at my employee that I've ever heard in 20 years of business relations. I'd post the call here for you all to listen to, but it is simply too profane.
@rth1800 It is nice to have an internet handle to put with your real name.
We never shipped you a CPS, for starters. Not sure where you got it, but it wasn't from us as far as we could tell. Never in the history of my business, has a customer screamed obscenities at one of my employees as you did. My staff routinely gets compliments of the highest praise. You didn't order the CPS from us, so I'm not sure who lost the parts for you, but I can assure you all CPS's ship with correct parts, and we've sent out replacements at no charge on many occasions, when others accidentally threw them away or they got thrown away by a cleaning lady.
You said you lost the parts, and wanted to order replacements... to which my staff offered you free parts, and that you only pay shipping. When my staff informed you that we needed payment information before we could ship said items, which you said you lost... you went absolutely berserk on the phone. You know what you did and you know what you said. It's not my staff's fault you are deciding to take a telephone call from a coyote set.
I probably would have just sent you the parts for nothing. However, my staff follows procedure, and any time a customer wants to talk to me about it... they are welcome. I've sent priming pins to others that lost them. Some insist on paying for them, but has never been an issue.
I was never involved in any of it, until my staff member came to me so flustered he couldn't even talk right. It took him at least a week to get back to normal after being brutalized by you. I told my staff you were never to do business with us again, and your request for parts was to be flat out ignored. When you called back looking for parts after a couple weeks, I told you that no one will ever be allowed to treat my employees that way, and you're banned from doing business with us forever. The fact that you're proud of this behavior, and post it, and lie about it... well that is... amazing.
Quite literally, you are one of two people, in the history of my business... that I will never do business with in any capacity. No one will ever be allowed to treat my employees as you did that day. You even lied about not having your wallet on you. My staff remembers you shuffling for it and providing it while screaming at him.
You should be ASHAMED of yourself.