It’s in all of them. Do you wear your RHs on a helmet? It’s clearly noticeable.
I agree that it’s seemingly on every single unit. Some people seem to be unbothered by it, but it’s definitely bothersome to me.
Long post of my RMA situation:
August 2nd (updated at bottom of post)
Mine is at Iray USA right now for the following issues:
1: "Rolling Shutter"/"Jell-O Picture" whenever used in helmet mode. Firmware update unsuccessful per instructions found here...
https://irayusa.com/firmware-update-with-pc-instructions/.
https://www.dropbox.com/s/mksbks2jyp7lkmw/1019900136_RH25_20220418_0108LowDelay.img?dl=1 (update download) shows as a corrupted file. Unable to save download.
Step four
http://192.168.11.123/ URL will not access the firmware update screen. Ping of unit IP address shows successful WiFi connection during this process. WiFi connection is usable on the mobile app as part of the troubleshooting process. Attempted Firmware update via the App but was unsuccessful (unit would turn off but not restart).
2: Unit failed to connect to computer using the supplied USB cable. The unit would never show up on the recognized device list. Unable to download photo and video due to this issue. Photo and video are accessible however through the Mobile App.
3: Unit will sporadically switch to helmet mode and back to stand-alone/handheld mode (when starting from stand-alone/handheld mode). It flickers between modes within seconds without being prompted to (not due to menu selection or roll over positioning of unit)
4: Compass moves through then entire range of degrees even when the unit is kept in one position. Probably a minor issue, compass calibration needed. Figured I would mention it anyways. Probably not a big deal, just a calibration of the compass is needed.
Received new unit August 13th
Long story short, Iray USA sent me a brand new unit that exhibited the same exact issues I mentioned previously (Issues #1 & #3). When they shipped the new unit, they didn't tell me they were sending it nor did they provide tracking. I came back from a trip out of town to find the package sitting outside my house. Had it been stolen, I'm sure they wouldn't do anything to take care of me. They only insured it for $1K.
Again, the new unit did the same exact thing as far as the jello picture and update issues I listed previously.
To make matters worse, they kept my old unit that had the pictail adapter and my butler creek cap. They didn't bother returning those items. So now I am waiting for them to find my stuff and send it back.
My advice:
If your main reason for purchasing this unit is to helmet mount it, avoid it like the plague. It's not going to be fun looking around while your image is basically bending every time you scan left or right.
If your unit doesn't take the update correctly like both of mine, there is no other fix being offered at this time by Iray USA. Mind you, they had the opportunity to check my work and attempt an update themselves while my unit was in for warranty. They didn’t or couldn’t.
If you are buying this unit to rifle mount it in any way, it still looks like a promising option for the money. Because mine went in for warranty, I haven't even gotten in to live fire testing with it. So my experience in that use case isn't going to provide much valuable insight yet.
It’s a new product, and exhibits issues that I believe will take at least 1-2 months to correct if their software people actually start working on it today. Otherwise, expect to have issues and wait for additional software updates in the next 6mo-1yr
If you have one without the Jello/Rolling shutter issue then Rock on, you are lucky. But both units I received new in box have it really bad (as do many others).
This is not a slander post. Just an honest account of what occurred with Iray USA customer service. Cody at Iray USA has been very polite and has tried to help since day 1.
If anyone can confirm that they had a successful update and their unit completely restarted upon completion of the update, please post your results or feedback. Did it completely eliminate the Jello image? How did you do it (via phone or computer, etc…)?Any and all info might help.
Photo at bottom is a picture of what I saw on both units when I powered them on after the update powered them off. Clicking the check mark shut the units down again, and after powering them on a second time, I saw no improvement to the Jello image