Re: Leupold Tactical Trip - After Action Report
<div class="ubbcode-block"><div class="ubbcode-header">Originally Posted By: Lowlight</div><div class="ubbcode-body">Guys,
Just to clarify this, it was a first step in a process. We opened the lines of communication, now we need to move forward. The fact they reached out says a ton, however you can't expect things to change overnight nor you can guarantee anything will change. However it needs to be open and civil on our end so they will want to continue to talk.
Some of you guys need to read the review again, nothing was off the table and i brought up all of these concerns. I had a list with 7 points on it, from QC to Customer Service to Pricing and Availability. I did not hesitate to relate my experience both good and bad. They listened, they took notes, they addressed each question without dodging. But in order for the process to continue, you can't be emotional about something like the cost of the 1-8X, you don't like it, great, as Mike @ CS Tactical said, people are buying them. Think it prices you out, well okay, but that is you and not everyone. So pressing the point on a single issue is not what we are here for.
I asked about a rep, the level of dialog here will determine if one is forthcoming. If they see people being open minded to this, one may happen. If they see a problem waiting to happen, you'll never had rep from Leupold that you can talk to. This was something I went to bat for, to give you, the end user as much access to the company as possible. I said, more than once, people want a name so if something does happen they can mark the return box "Attn : Bob in CS" so you know it is being handled. They understood that, and were open to the thought. So, I would recommend keeping it general, and not "I can't afford that so I hate it" .
WRM,
That was it, in my head it sounded wrong so I chose not to mention it. But that is correct. and for everyone else, this shows just how far I went, I saw and immediately asked, can this be a problem ? I asked, nothing in my mind was too small to mention. </div></div>
You've done a great job and need to be thanked for the time and effort you've dedicated to this. Point taken about being over blunt and personal sounding, however my frustration is born more out of not wanting to see a US manufacturer make the kind of mistakes we are seeing and failing as a result. Leupold has a shot at getting things right by opening up this kind of dialogue with its customers lets hope they follow through.
