I bought a Remington VTR .22-250 on 8-23-11. My 1st trip to the range indicated a problem I have never encountered before. The bolt was hard to close and open on fired and unfired brass. My initial ammo was a box of remington core lokt. Trying to convince myself it was the cheap ammo I continued to shoot up that entire box of ammo. Different brands of ammo proved to be of no benefit. There was a definite problem with the gun. My internet research began. I found that the extractors were reportedly a common problem. I proceeded to remove the extractor completely and cycle a few hulls. Problem continued. It was not a headspace issue. The protrusion on the ID of the bolt face near the ejector was virtually machining .005" from the od of the extraction ring on the brass as the bolt closed. This was measured with a set of calipers. I knew the problem was beyond my abilities to repair.
I called Remington and they suggested I send the rifle to "Classic Arms" in Lore City OH. It was their "premier service center" for my region. I typed up a letter explaining the problem and included it, along with the box of damaged empty hulls, to the repair shop. My letter plainly stated that it did not seem to be an extractor issue. The rifle was sent to be repaired on 9-6-11. Delivery was confirmed on 9-9-11. When I called classic arms to inform them they would be recieving the rifle they informed me it should be a 7 day turnaround. I called the following week and was simply told "not yet". I was given the impression I was being a nuisance. When asked to elaborate on "not yet", I was told they ordered a new extractor and it would be ready on the 22nd or 23rd.
Now I figured this solution was not going to fix my rifle, I mean I had already said as much in my description letter. So seeing as how I spent over $700 on a new rifle over a month ago and do not have anything to show for it, I decided to check on it this morning. I was told, in the same un-helpful dimeanor, "I think it was sent back to the factory". Again I had to twist an arm to get confirmation.
At this point I just want a refund for the dang rifle and shipping costs I had to cover to send it to be repaired.
I called Remington and they suggested I send the rifle to "Classic Arms" in Lore City OH. It was their "premier service center" for my region. I typed up a letter explaining the problem and included it, along with the box of damaged empty hulls, to the repair shop. My letter plainly stated that it did not seem to be an extractor issue. The rifle was sent to be repaired on 9-6-11. Delivery was confirmed on 9-9-11. When I called classic arms to inform them they would be recieving the rifle they informed me it should be a 7 day turnaround. I called the following week and was simply told "not yet". I was given the impression I was being a nuisance. When asked to elaborate on "not yet", I was told they ordered a new extractor and it would be ready on the 22nd or 23rd.
Now I figured this solution was not going to fix my rifle, I mean I had already said as much in my description letter. So seeing as how I spent over $700 on a new rifle over a month ago and do not have anything to show for it, I decided to check on it this morning. I was told, in the same un-helpful dimeanor, "I think it was sent back to the factory". Again I had to twist an arm to get confirmation.
At this point I just want a refund for the dang rifle and shipping costs I had to cover to send it to be repaired.
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