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I did all that and it never connects.Just received my Kestrel Sportsman . You must download the Kestrel link free app on your phone. Then open the app , find device, (Kestrel) sync your phone to the Kestrel and it should immediately prompt a firmware update. Make sure you have a new battery in the Kestrel, and your phone is fully charged . It takes up to 30 min. Then open the Kestrel link ballistics and it will again prompt you to the V1.37 firmware update . Mine took almost an hour total and 2 batteries.
Mine didn’t last night either. Gonna try with a fresh battery after work. I also did a factory reset.I did all that and it never connects.
I haven't tried the factory reset yet going to try later today.Mine didn’t last night either. Gonna try with a fresh battery after work. I also did a factory reset.
This is what mine did, after I first did a factory reset, and also updated the IOS app to the latest version. It's working great now.After firmware update make sure you close the app fully not just leave it. Then upon restarting the app it should find the kestrel with a new id .It might even show 2 different kestrel ids. Try both if it does . This is what mine did with the app on ios.
Did you try the factory reset?Question if anyone can help. Mine is able to connect via bluetooth, however, nothing opens on the Kestrel link app prompting me to update firmware. Any ideas? Thanks
Yes, thanks, I did the factory reset. On the Kestrel itself it shows the status as 'connected" as well as it showing up on the app.Did you try the factory reset?
Mine did that too. Kestrel told me to put my phone on airplane mode and it will automatically try and update the firmware. Do it through the app. It didnt work for me but may work for you.Yes, thanks, I did the factory reset. On the Kestrel itself it shows the status as 'connected" as well as it showing up on the app.
OK, thank you. I will give it a try.Mine did that too. Kestrel told me to put my phone on airplane mode and it will automatically try and update the firmware. Do it through the app. It didnt work for me but may work for you.
I really appreciate the effort trying to help me. I was able to again get it to connect, this time in airplane mode, but it didn't make a difference- no prompt to update firmware. In the Kestrel Link ballistics app on my iPhone, I also looked for a way to update it manually by selecting that option, but can't find the option to do that.Mine did that too. Kestrel told me to put my phone on airplane mode and it will automatically try and update the firmware. Do it through the app. It didnt work for me but may work for you.
Yeah there is no option on the app it just comes up blank. Kestrel said they are having a lot of issues with the sportsman. They are suppose to call me back when they get it figured out.I really appreciate the effort trying to help me. I was able to again get it to connect, this time in airplane mode, but it didn't make a difference- no prompt to update firmware. In the Kestrel Link ballistics app on my iPhone, I also looked for a way to update it manually by selecting that option, but can't find the option to do that.
OK, thanks again for the effort. This is my first Kestrel, kinda disappointing.Yeah there is no option on the app it just comes up blank. Kestrel said they are having a lot of issues with the sportsman. They are suppose to call me back when they get it figured out.
Yeah I tried everything too. Mine will say connected but app screen is blank. No prompts to update firmware. This is annoying.OK, thanks again for the effort. This is my first Kestrel, kinda disappointing.
Give them a call. I ordered after it ended.Damn bummer I didn't see this, good snag guys
Nice to hear! Glad they fixed you upOK, Kestrel got back to me today and told me to update it thru the Kestrel Link app that is NOT the Kestrel Link Ballistics app. This worked, it says version 1.36. I'm really impressed with their responsiveness especially on a weekend. Thank you!
They did, and thank you for the help also, I appreciate it.Nice to hear! Glad they fixed you up
No problemoThey did, and thank you for the help also, I appreciate it.
1.37 is current.I was having issues updating mine with Kestrel Link Ballistics as well. Switched to Kestrel Link and it worked first try. It’s now ver. 1.36. Is that the current version or is there a 1.37?
Thanks! I removed the screen cover. I also did an uninstall and reinstalled. It still did same thing sees the device but wont fully connect. I went into apps deleted the the app data and cache. Reopened app, it saw device and added it that time. Now its pushing another firmware update this time from Kestrel Ballistics app.@x_789 try and delete and reload the ballistic link app. And yes there is a plastic film cover on the screen
Yah 1.39 is the newest up dateThanks! I removed the screen cover. I also did an uninstall and reinstalled. It still did same thing sees the device but wont fully connect. I went into apps deleted the the app data and cache. Reopened app, it saw device and added it that time. Now its pushing another firmware update this time from Kestrel Ballistics app.
I had to work with my finger nail to get a corner up is why I asked. It did come off and now screen is clear with no issues. Its pretty heavy plastic almost like a cheap phone screen protector vs the thin stretchy stuff that is more like plastic wrap.Mine has a weird “bubble “ on the bottom of the screen too, but doesn’t act like a removable film.... I’m scared to get too crazy with it....
I guess also I should talk to Doug and see if I could get some sort of partial credit and send it back. It literally hasn't left the inside of my house since arriving.I'm still unable to get past 1.36. That being said, the responses from Kestrel have been prompt and they seem to be working on it. I do wish I had known that it was going to be this much of an issue, I would never have bought this on sale, and would have just gotten the 5700 Elite. I'm gonna give it awhile longer (it'll be a month soon) and if they can't fix it, I'll likely donate it to someone who could use it and I'll go in a different direction.
Got mine off! Sure was heavy-duty; on hindsight maybe I should’ve left it on for a couple years.?I had to work with my finger nail to get a corner up is why I asked. It did come off and now screen is clear with no issues. Its pretty heavy plastic almost like a cheap phone screen protector vs the thin stretchy stuff that is more like plastic wrap.
I have had zero issues updating through the ballistics app on ios 13. Borrow an iphone , download the ballistics app, and do it.
All you did was update the firmware. Upgrading to the Elite software is $190 plus $30 for the dongle. However, you can have as many gun profiles on your Kestrel Ballistic App on your phone and just shuffle whatever guns you brought to the range with you onto the Kestrel in aboutt 60 seconds.i got mine in today and got it updated to 1.39 but i only have 3 gun profiles. thought this was supposed to increase it to 10?