The answer to your question is pretty obvious, there are a lot of people out there having success with the product. Any issues pointed out on an online forum don't make or break the viability of a product. How those issues are handled and solved can definitely be both destructive or constructive to the overall viability and success of the product. If you're having issues, it's very obvious on this exact forum that we are more than willing to work with you to identify and resolve the issues.
The design of the bolt face is new and we feel it to be innovative in the market. For new and/or different designs to be implemented in any market place, there's an amount of trial and error for them to be either ruled out as an option or accepted as a widely used option. We've never said straight up to anyone that the work of someone else is to blame for any issues. If people are having problems, we ask for as much information as possible to identify the potential cause of their issue. After working through these issues for 10 months, we've learned a thing or two on how to identify the problem. We've gone to pretty extreme levels and have brought in some of the troubled products for our own inspection and to more easily identify the problem through hands on experience. Some things aren't as easy to identify and produce a solution for over the phone as others. That's part of the joy some people get playing in the custom rifle world. If someone doesn't want to tinker or build, they should probably just go buy something off the shelf as it'll likely be easier on the budget and has a better chance of limiting the potential for problems by limiting the amount of customization available. If that person wants a full custom rifle but doesn't want the challenge of setting it up or the inherently higher potential for issues, they should probably just pay someone they believe to be qualified to do that for them. We all know there's no shortage of custom shops out there.
We know that within the custom action and firearm industry there are thousands of options for stocks, barrels, triggers, etc. for people to choose from and utilize on their individual system. We don't offer barreled actions or full rifle systems for the simple reason that there are too many choices for all the other components and how they're produced. We have had success with this model in the past with our center fire actions so we maintained that model when designing and producing our rim fire actions. A lot of people want a unique rifle system so we give them that option. There's nothing wrong with controlling variables by offering a limited amount of variations, but that isn't our model so we don't do that.
If anyone would like to have a conversation about the issues they're experiencing, I'll be more than happy to do so. Jumping online and claiming we'll always blame a different product for issues with your individual system is irresponsible and inaccurate on every level. Is the problem sometimes identified as being in the barrel? Absolutely. Do we land on that the first time we hear of an issue with our products? Absolutely not. I'll be happy to send anyone new parts or return labels for any of our products to get hands on and help identify problems and learn how to solve them. Those people have got to be willing to give us that opportunity when that happens, though. Shutting down and establishing the opinion that the product isn't a viable option in the market isn't a good way to get problems solved.
For everyone else that is interested in the product, take some time and read through the success stories and how happy people are with their products in this thread. That's part of the reason people keep buying the RimX action.